Salary $55,952.00 - $85,176.00 Annually

Location Ames - 50010 - Story County, IA

Job Type Full-time

Agency 645 Iowa Department of Transportation

Job Number 23-02976

Closing 3/16/2023 11:59 PM Central

Point of Contact Travis Wesselmann, Travis.Wesselmann@iowadot.us

Job Description

Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list.

The Iowa Department of Transportation s Information Technology Division (ITD) is looking for a new member to join its team! As an Information Technology Specialist 3 for the Information Technology Division. Contribute your experience and knowledge towards fulfilling our Mission - Making Lives Better Through Transportation. Through your behaviors and actions, you will demonstrate the IDOT s Core Values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception alongside your IDOT teammates. Join us on our journey to become the role model for public service nationwide!

In this role, your responsibilities will include:

• Provides Hardware and Software Installation and Support
• Coordinating projects with Customer Service Bureau for IP Plan initiatives
• Document problems and resolutions using DOT IT ticketing tracking system
• Keep records of inventory of electronic data processing equipment using the official current DOT equipment management application.
• Train employees on PC operation and use
• Hands on resource for troubleshooting issues and equipment installations

What we re looking for in you:

• A background in Information Technology.
• A cooperative, supportive, teamwork mentality.
• An interest in developing new skills.
• A commitment to excellence in customer service.
• Excellent verbal and written communication.
• Experience supporting and training people.
• The ability to independently prioritize workloads appropriately.
• Experience with reviewing, interpreting, and implementing requirements in procedures.

What you get from us:

• Competitive pay and benefits package including health, dental, flexible spending, and life insurance?
• Insurance benefits start first of the month following 30 days of employment - Monthly insurance premium (Iowa Choice*):
  • Single: $54/mo. employee share; $715/mo. state share

  • Family: $180/mo. employee share; $1,624.00/mo. state share

  • Other insurance options available. Please review HERE (Download PDF reader)?(Download PDF reader)
• Opportunities for professional growth and development?
• Paid time off effective immediately - Biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year
• Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match?
• Optional 401A plan with employer contributions
• Employee Discount Programs from variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial)

Schedule:
This position allows for flexible hours between 7:00 a.m. and 4:30 p.m. Monday-Friday.
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the following email: aa-eeo@iowadot.us
Reasonable accommodation such as: interpreter, translator, written materials, modified equipment / devices, ADA access, etc. This does not include scheduling needs.

Selectives

170 Hardware Support
6 months experience, 12 semester hours, or a combination of both in the maintenance, installation, and repair of the physical parts of a computer.

AND

168 Customer Support
6 months' experience providing assistance in the maintenance, operation, installation, and troubleshooting for computer software and hardware.
OR
169 Help Desk Support
6 months experience, 12 semester hours, or a combination of both in assisting users with step-by-step detailed instructions of procedures to resolve the users issue. Requires a good technical proficiency in the area being supported.

Minimum Qualification Requirements

Graduation from an accredited college or university with a Bachelor's Degree and one year of full-time experience operating a multi-job computer; installing, operating and coordinating computer based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; or designing/administering Internet sites;

an equivalent combination of education and experience substituting the completion of an approved curriculum/specialized training program developed and implemented by or in cooperation with State Government; or eighteen semester hours of accredited college or university course work in one of the specialty areas listed above; or certification by an authorized educational institution/major computer or software producer in an area directly related to one of the specialty areas listed above, for the required education;

an equivalent combination of education and experience substituting one year of the required full-time experience for each year (30 semester hours) of the required education;

employees with current continuous experience in the State Executive Branch that includes six months of full-time work as an Information Technology Specialist 2

For additional information, please click on this link to view the job description. (Download PDF reader)