Customer Service RepPlease c…

JOB DESCRIPTION

Customer Service Rep

Please complete minimum of 1 reference check and include this in the

Requirements:

Typing: 35-40WPM and 2-3 years experience with all Microsoft Office suite i.e. Excel, word, Power point etc.

As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location. This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.

· Handling patients, referral sources, and administrative department inquires

· Communicating with insurance companies and/or prior authorization requests

· Entering patient information into a customer information system

· Ensuring customer satisfaction and assisting them with issues/concerns related to their health

· Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers

· Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty

· Becoming educated in qualifications of multiple insurances to ensure clean order intake

* Other job duties may be assigned as needed

Job Requirements

We are looking for a CSR who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.

· High School Diploma or GED, some college-preferred

· Minimum 1 year of Customer Service

· Ability to convey a positive and professional image to customers and employees

· Maintain composure in high-pressure situations

· Capable of following an issue through to its conclusion

Job Type: Contract

Pay: $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to commute/relocate:

• McAllen, TX 78503: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person

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