Lincare is the nation’s leading provider of clinical respiratory services, oxygen and durable medical equipment. We are currently seeking a Customer Service Representative for our Phoenix, AZ location.

**This position will be on site. It is not remote.**

** M-F 10 am - 6:30 pm **

Job Responsibilities:

• Establishes customer contact by receiving inbound return calls and initiating follow up outbound calls
• Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
• Prepare and analyze the billing and setup paperwork for patient services
• Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
• provide outcome-based solutions for our physician referral sources and existing patient population
• Demonstrate knowledge of medical terminology with high proficiency of general medical office procedures, including HIPAA regulations (training provided)
• Recommend potential products or services to management by collecting patient information and analyzing customer needs

Requirements:

• High School Diploma/GED Required
• Must type at least 25-30 words per minute
• Computer skills that include the use of computer programs as well as the use of internet and email
• Must be very good at multitasking
• Excellent communication skills, both verbal and written
• Excellent organizational skills sufficient to maintain consistent, accurate records

Physical Demands: The employee may frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: One location

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