Customer Service Representative - Full Time Job at Mr. Rooter Plumbing of Virginia Beach
Mr. Rooter Plumbing of Virginia Beach Virginia Beach, VA 23454
Are you looking for a dynamic position with a fun, family oriented, local company? This is your chance to join a fast-paced, growing company with an excellent track record in the area, in one of our most critical roles! We are looking for only the best candidates to join our team.
As a Customer Service Representative, you are a critical member in upholding our service philosophy as the first touch point to our customers. You are responsible for handling and scheduling incoming service calls to meet our customers needs, while exhibiting the highest level of white glove customer service. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
If this position is for you, you exemplify the following:
Here's what you will be responsible for:
We work hard, but promote from within, award top performers, and have a ton of fun in the process. We are actively interviewing for very best candidate to fill this position - Don't delay - Apply today and our hiring manager will follow up!
As a Customer Service Representative, you are a critical member in upholding our service philosophy as the first touch point to our customers. You are responsible for handling and scheduling incoming service calls to meet our customers needs, while exhibiting the highest level of white glove customer service. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
If this position is for you, you exemplify the following:
- You enjoy autonomy, and are self-motivated
- You are energetic, and absolutely love helping people
- You are driven to provide the highest level of customer service and satisfaction
- You can manage a variety of situations on a day day-to-day basis
- You are patient and persistent, but work well under pressure
Here's what you will be responsible for:
- Work with fun people in a collaborative environment in the office M - F 7:30 pm - 4:30 pm EST
- Receive incoming calls in a professional and courteous manner
- Coordinate with others on the team for priority scheduling of our customers
- Be empathetic, and listening effectively to assist our customers
- Collaborate with other team members to close work through phone, email, etc.
- Communicate with digital customers from our marketing apps such as Yelp and Angi Leads
- Perform other duties as needed which may include cross-training in related positions
- Minimum two years customer service experience in the home services industry
- Preferably experience with plumbing, and/or dispatching
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Must have a positive attitude
- Team player who can work independently
- Amazing customer service skills
- Passion for helping people
- Paid Vacation
- Paid Sick
- Healthcare
- 401k program
- Team events
- Employee of the quarter/year
- Monthly contests and bonus opportunities
We work hard, but promote from within, award top performers, and have a ton of fun in the process. We are actively interviewing for very best candidate to fill this position - Don't delay - Apply today and our hiring manager will follow up!
- All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
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