Job Description

The Customer Service Representative is responsible for performing a variety of clerical support duties including answering the telephone and greeting visitors. He or she is responsible for retrieving debit card fraud alerts through the FiServ EFT program and contacting customers regarding alerts if necessary. In addition, he/she reviews and processes consumer and business customer’s deposits made through remote channels utilizing the Fiserv Deposit Review system. The Customer Service Representative courteously and promptly resolves customer questions and service requests or refers them to appropriate personnel.

Qualifications

• Must be at least 18 years old
• High school diploma or GED required
• Accurate and attentive to detail
• Able to get along well with coworkers
• Ability to maintain confidentiality in all situations
• Excellent verbal and written communication skills as well as professional telephone etiquette
• Well organized with good typing skills
• Strong proofreading skills
• Knowledge of Microsoft Office software products and strong ability to use and navigate the Internet
• Willing and able to assist coworkers with various tasks

Responsibilities

• Answers telephone and professionally responds to telephone and email questions. Ensures email communications are accurate, thorough, and free from errors as needed
• Receives and screens visitors and telephone calls and either notifies staff members or records and relays messages. Conducts visitors to proper offices and announces them as necessary
• Assumes responsibility for the effective performance of processing customers' remote deposits processed through Mobile Deposit, ATMs, or Merchant Capture
• Ensures all deposits processed through the Fiserv Deposit Review system are reviewed and processed according to bank policy and procedures
• Informs management, customers, and/or branch personnel of any issues or problems promptly
• Assists branch personnel with branch capture item processing issues, add new employees to the SCO program, and password reset form SCO
• Assists merchant capture clients with item processing issues
• Supports Processing Center and Debit Card departments as needed
• Helps other area personnel as required
• Keeps management informed of area activities and any significant problems or concerns

Company Description

D.L. Evans Bank is a community bank and has been since 1904. For many years, we have provided premier banking services to the residents of Southern Idaho and Northern Utah while fostering a working environment for our employees dedicated to teamwork and excellent customer service. If you are a dynamic and customer-driven individual, whether an experienced banker or just beginning your career, we encourage you to continue with this applicant friendly, online job application!

D.L. Evans Bank is an Equal Opportunity Employer (EOE/AA/W/M/Vets/Disabled). VEVRAA Federal Contractor.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• FSA
• 401(k)
• Employee Stock Ownership Plan
• Paid Vacation
• Sick Time
• Life Insurance
• Long-term Disability Insurance