$12 - $17 / hour

About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most affordable vacation options out there!

Provides support for the Hotelscorp Sales Floor. They will verify new deals, attempt to save packages from guests requesting to cancel, answer questions, schedule reservations and tours, book car rentals, and sell additional items such as tickets to guests who have purchased vacation packages. The ultimate goal is customer satisfaction.

Duties

• Answer multi-line phones
• Verifying new deals to make certain the guest fully qualifies for a timeshare tour
• Confirms all vacation arrivals with guests three days before they check-in
• Attempting to save guests requesting to cancel their vacation
• Helping guests with questions and concerns about their vacation
• Providing quality, friendly, and courteous Customer Service to external and internal customers
• Isolating problems and attempting to resolve them before taking them to a supervisor
• Booking reservations
• Be able to accurately give directions to all Resorts
• Offering upgrades, extra nights, car rentals, and tickets.
• Punching in/out for shift
• Research complaints to check the validity and determines the outcome
• Logging into the phone system for an entire shift. If a problem occurs with the phone or computer system, the agent is responsible for alerting Floor Supervisor.

On - Site Training Schedule: Monday - Friday 8:30 AM - 5:00 PM (2 Weeks)

• Business Hours of Operation
  • Monday - Friday 10:00AM - 6:30PM
  • Saturday - Sunday 9:00AM - 5:30PM

Days off will be split with one weekday and one weekend day off. * based on call volume and travel seasonality*

• Experience in a customer service environment and \or phone experience
• Able to multi-task. Ability to utilize multiple computer programs at one time. Good basic computer skills (keyboard, mouse, typing)
• Bilingual in Spanish is preferred, not required!

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.