Come join Tidewater Property Management!

We have an immediate need for a Client Services Representative to work our of our Owings Mills, MD office. Hybrid work schedule available after successful introductory period. Great team environment!

What will I do?

Reporting to the Assistant Regional Director, as a Client Services Representative you will provide high-level customer service support for external clients and internal management under general supervision. This is a full time, non-exempt/hourly position.

ESSENTIAL FUNCTIONS

• Supports and assists incoming client/vendor/internal calls, etc. on a day-to-day basis.
• Effectively and efficiently addresses concerns from homeowners
• Answers telephone, screens calls, transfers callers to voice mail or takes messages to facilitate communications and contacts. Logs all calls into the system
• Maintains knowledge of key clients and contacts
• Interacts on a daily basis with homeowners, other residents, vendors, etc. that come into the office
• Maintains files, reports and related communications (hard copy and/or electronic)
• Researches and provides informational materials for returned mail and logs each item in the system on a daily basis
• Assists with the daily mail including opening, date stamping and sorting into the appropriate mailbox
• Runs appropriate postage for mail daily
• Distributes faxes to the appropriate mailbox daily
• Assists with office items including supplies, Xerox toners/drums, service calls, etc.
• Accept and handle client payments that come into the office and provide receipt of payment
• Sets up and arranges meetings, facilities and accommodations as required
• Writes professional e-mails as required
• Proofreads and edits materials to ensure high-quality communications
• All other duties as assigned

MINIMUM SKILLS AND QUALIFICATIONS

• Strong written and verbal communication skills
• Ability to work as part of a team while also being a self-starter
• Ability to work in a fast-paced environment
• Ability to take direction and constructive criticism
• Excellent data entry skills
• Shows initiative and needs minimal supervision
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Exceptional time management, prioritization and organizational skills
• Must be able to multi-task efficiently and effectively
• Positive attitude
• Customer service-oriented
• Ability to adapt to different personalities
• Ability to learn new software

PHYSICAL EFFORT REQUIRED

• Required to work at a personal computer as well as be on the phone for extended periods of time
• Must be able to stand, sit, walk for extended periods of time
• Ability to lift or move 10-20 lbs.

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