Customer Service Representative Job at THE CITY NATIONAL BANK
Position: Full Time Customer Service Agent
Location: Data Center- Sulphur Springs, TX
Hours: Monday – Friday 8am to 5pm
Job Summary:
The Customer Service Agent will interact with the company’s customers by addressing inquiries and resolving complaints in our Call Center.
Duties/Responsibilities:
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Attends training sessions on new equipment, software, platforms, and other products; assists with development of user manuals and similar documentation for these products
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Must learn and thoroughly understand all CNB products and services
Education and Experience:
- High school diploma or equivalent.
- Customer service experience required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times
Benefits:
- 401(k) matching
- Medical insurance
- Dental insurance
- Life insurance
- Paid time off
- H.S.A. contributions (based on eligibility)
City National Bank is an Equal Opportunity Employer
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