Customer Service Representative Job at Specialty Product Technologies
Incumbents in the job family interact with customers and sales representatives to handle some or all of a variety of sales support functions depending upon level and experience including customer care, order entry, price quotes, returns pricing, credit, correspondence, and provided delivery information. This role is 100% onsite in Elizabethtown NC Facility
Core Essential Functions: (All of these may not apply to each position in the job family)
May answer questions regarding products, warranties, and services.
May ensure customer satisfaction and order compliance with related regulations, contract, standards, processes, policies and procedures.
May process, expedite and coordinate customer orders from pricing requests through completion. Prepare forms, ensure compliance, and perform specific activities and process particular to assigned application.
May provide quality responses to delivery, price, commission and product inquires and requests.
May coordinate internal questions, concerns, issues, and processes with appropriate organization. Provide services where appropriate and develop partnerships to ensure customer satisfaction.
May review contract/purchase orders to ensure that customers’ quality requirements are met.
Recognize potential problems and implement solutions in assigned activities.
If required in position, ensures “holds” are cleared as appropriate.
Act as an information source on customer order processing and/or service procedures.
Maintain applicable reports, records, and systems (manual and computerized)
Assist operations, engineering and other departments where appropriate and develop solid internal partnerships to ensure our customer’s satisfaction.
Assist new associates with their training by explaining, assisting, or referring them to appropriate SOP or personnel.
May support growth initiatives such as updating salesforce.com, contacting perspective customers, and maintaining visual management.
Perform other related duties as assigned.
Associates Degree in Business preferred
2-5 years experience in a customer facing role
Working knowledge of customer service procedures, practices, policies and related regulations.
General knowledge of Fortive products, marketing programs, and/or customer specific requirements is very desirable.
This is a critical customer contact position requiring excellent oral and written communication skills including tact and diplomacy, a pleasant, understandable phone-voice, and ability to converse fluently in English.
Proven, successful and verifiable experience in a first-line customer contact position is desirable.
Position requires computer proficiency with MS Office programs and the internet.
A high degree of accuracy and attention to detail is critical for success in this position.
Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.
Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company’s operating model is the Fortive Business System. For more information please visit: www.fortive.com .
The position is with Specialty Product Technologies (SPT). Specialty Product Technologies (SPT) has grown to be a global leader as a core technology company comprised of several strong product lines. SPT designs, manufactures, and markets innovative products, services, and technologies to deliver manufacturing/operational efficiencies, cost-effective solutions, and high-quality products demanded by today’s industrial automation marketplace.
Every SPT product line has earned a “best in class” reputation and has been built on a solid foundation of achievement over a long period of time with proven reliability in the most rigorous and demanding applications. Each product line is considered essential components in the markets and applications they serve.
Founded in 1901 as the Veeder Manufacturing Company, the company joined the Danaher portfolio in 1986 and has continued to grow. Today, SPT is part of the Fortive Corporation. The SPT product lines encompass the solid brands of Eagle Signal, Joslyn Clark, Namco Controls, Superior Electric, Thomson Nyliner, and Veeder-Root. SPT product lines can be found in a wide variety of applications and industries.
We Are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.
Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Core Essential Functions: (All of these may not apply to each position in the job family)
May answer questions regarding products, warranties, and services.
May ensure customer satisfaction and order compliance with related regulations, contract, standards, processes, policies and procedures.
May process, expedite and coordinate customer orders from pricing requests through completion. Prepare forms, ensure compliance, and perform specific activities and process particular to assigned application.
May provide quality responses to delivery, price, commission and product inquires and requests.
May coordinate internal questions, concerns, issues, and processes with appropriate organization. Provide services where appropriate and develop partnerships to ensure customer satisfaction.
May review contract/purchase orders to ensure that customers’ quality requirements are met.
Recognize potential problems and implement solutions in assigned activities.
If required in position, ensures “holds” are cleared as appropriate.
Act as an information source on customer order processing and/or service procedures.
Maintain applicable reports, records, and systems (manual and computerized)
Assist operations, engineering and other departments where appropriate and develop solid internal partnerships to ensure our customer’s satisfaction.
Assist new associates with their training by explaining, assisting, or referring them to appropriate SOP or personnel.
May support growth initiatives such as updating salesforce.com, contacting perspective customers, and maintaining visual management.
Perform other related duties as assigned.
Associates Degree in Business preferred
2-5 years experience in a customer facing role
Working knowledge of customer service procedures, practices, policies and related regulations.
General knowledge of Fortive products, marketing programs, and/or customer specific requirements is very desirable.
This is a critical customer contact position requiring excellent oral and written communication skills including tact and diplomacy, a pleasant, understandable phone-voice, and ability to converse fluently in English.
Proven, successful and verifiable experience in a first-line customer contact position is desirable.
Position requires computer proficiency with MS Office programs and the internet.
A high degree of accuracy and attention to detail is critical for success in this position.
Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.
Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company’s operating model is the Fortive Business System. For more information please visit: www.fortive.com .
The position is with Specialty Product Technologies (SPT). Specialty Product Technologies (SPT) has grown to be a global leader as a core technology company comprised of several strong product lines. SPT designs, manufactures, and markets innovative products, services, and technologies to deliver manufacturing/operational efficiencies, cost-effective solutions, and high-quality products demanded by today’s industrial automation marketplace.
Every SPT product line has earned a “best in class” reputation and has been built on a solid foundation of achievement over a long period of time with proven reliability in the most rigorous and demanding applications. Each product line is considered essential components in the markets and applications they serve.
Founded in 1901 as the Veeder Manufacturing Company, the company joined the Danaher portfolio in 1986 and has continued to grow. Today, SPT is part of the Fortive Corporation. The SPT product lines encompass the solid brands of Eagle Signal, Joslyn Clark, Namco Controls, Superior Electric, Thomson Nyliner, and Veeder-Root. SPT product lines can be found in a wide variety of applications and industries.
We Are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.
Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.