Customer Service Representative Job at Proit-inc
- Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
- Communicates with customers regarding service request or problems; documents, evaluates, and resolves customer’s inquiries.
- Thoroughly documents all contacts and conversations; follows up as required.
- Works with other departments to complete customer requests as needed and minimize escalations.
- Gains proficiency in various administration and automated workflow systems.
- Processes complex and varied service requests.
- Consistently meets/exceeds set quality and productivity metrics.
- Functions within a team-based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
Job Type: Full-time
Salary: $17.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to commute/relocate:
- 4th Floor St. Petersburg, FL 33716: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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