Customer Service Representative – Inbound only, NO SALES – Permanent Full Time Positions

-Mendota Heights, MN

One Call Concepts is looking for full-time Customer Service Representatives to handle incoming telephone requests from excavators, homeowners, and facility operators. We provide both technical and emergency damage prevention services for Gopher State One Call a statewide non-profit organization.

We offer a competitive benefits package including:

• Fantastic medical, dental, and life insurance at a VERY minimal cost ($35/month for single coverage $150/month for a family)
• Paid vacations/personal/sick time (PTO)
• 401(k) plan (the company matches 50% up to 15% of your contribution)
• Casual, friendly work environment
• Pay starting at $15/hour plus quarterly performance bonuses
• Monday through Friday hours ONLY, with 8-hour shifts between 6:00am and 6:00pm NO WEEKENDS
• Two-week paid training course
• Ability to work at home remotely after training

Job Description: We are an Inbound Only Call center in Mendota Heights, Minnesota that services Gopher State One Call (811). The Customer Service Representative will answer inbound calls and follow scripted questions from callers who will be digging. During the call, the Customer Service Representative (CSR) will obtain information about the customers and their work site. This information will be data entered into a ticket format, following data entry the CSR will then identify the work site on a mapping system similar to Google Maps. CSRs must be focused on quality and have excellent communication skills.

No prior experience is necessary. There is a two-week paid training course that will cover everything that you will need to succeed. Training will be conducted in the office in person. Once training is complete you will have the opportunity to work in the office or remotely. The position is 40 hours a week with overtime opportunities. The call center is not open on the weekends! This is a Monday through Friday job opportunity with no nights and no weekends expected.

Essential Job Functions:

• Communicate effectively and create positive relationships with excavators, peers, and management
• Process information quickly and accurately using outlined criteria
• Accurately reading digital maps
• Excellent written and oral communication skills
• Provide excellent customer service at all times
• Demonstrate an interest in public safety
• Understand and apply new concepts
• Ability to work effectively and independently in a home or office environment

Minimum Qualifications:

• High school diploma or GED
• Ability to listen and problem solve effectively
• General computer skills
• Ability to adhere to a work schedule including having good attendance
• Ability to work as a team
• Be self-motivated and able to work independently
• Willingness to work overtime based upon the business needs of the call center
• Availability to work during operating hours of the call center
• Must pass a criminal background check

Applications are now being accepted!

Chosen candidates will be contacted to schedule testing which includes a typing test, a map-reading test, and a spelling test.

Testing and interviews are by appointment only, no walk-ins allowed. No phone calls please. If your application meets our requirements, we will contact you.

EOE/Drug-Free Employer

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Hybrid remote
• In-person
• Office
• Remote

Ability to commute/relocate:

• Saint Paul, MN 55120: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Saint Paul, MN 55120

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