The Customer Service Representative carries out all customer service activities such as responding to customer inquiries, processing orders and receipts; handling complaints in a prompt, courteous and effective manner. Other responsibilities include but not limited to coordinating routing and scheduling pickups with carriers. Qualified candidates will be able to plan, schedule, direct and execute the day-to-day distribution activities. This position will handle customer coordination and routing for all shipments and transfers to major retailers, as well as customer service duties. Individual requires accurate understanding of routing to APPAREL retailers.

This position is a hybrid position, with some flexibility.

Essential Duties and Responsibilities include the following; other duties may be assigned or requested:

· Contact retail traffic department via retailer website, phone, and email.

WALMART AND RETAIL LINK EXPERIENCE A PLUS

· Submit all required information from retailer into the retailer website portal to include, purchase order and shipping window.

· Review shipping guides to study the necessary requirements for shipment.

· Monitor the shipping process depending on retailer specific instructions.

· Ongoing management of the open order report.

· Responding promptly to customer inquiries

· Schedule shipments for orders ready for processing.

· Notify drivers on requirements of the loads as needed to facilitate movement.

· Must be familiar with online routing routines.

· Work collaboratively and effectively with Account Managers.

· Must be accurate and organized and have good communication skills.

· Complete paperwork in an accurate and timely manner to ensure satisfactory billing.

· Complete bills of lading and shipping papers to ensure efficient traffic movement.

· Calculate total quantities of products by weight and/or volumetric measurements.

· Coordinate tracking ship dates to ensure on time delivery guided by shipping window specifications.

Qualifications:

· Min. of 3 years routing experience with a Logistics, Trucking or 3PL.

· Proficiency with Microsoft Office (Word, Excel, Outlook).

· Basic math skills for practical applications.

· Excellent Communication skills when dealing with customers and coworkers via telephone, two-way radio and email, and able to maintain a positive, professional manner at all times.

· Ability to prioritize multiple assignments.

· Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

· Must be able to perform each essential job function satisfactorily.

· Excellent command of written and spoken English

· Ability to understand problems involving several concrete variables in standardized situations.

· Workweeks in excess of 40 hours may exist periodically through the year during busy season with occasional weekend work.

· Must be able to work in a fast paced, team oriented environment dedicated to satisfying the customer and achievement of safety, quality and productivity goals in a time sensitive environment.

· General office working conditions.

· Requires the ability to frequently sit and use hands in a repetitive motion on the computer.

· Occasionally requires the ability to lift/carry boxes up to 20 lbs.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Township of Monroe, NJ 08831: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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