Customer Service Representative Job at Nature Guard Pest & Lawn

Nature Guard Pest & Lawn Broken Arrow, OK 74014

NatureGuard is looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Job Overview and Responsibilities

  • Professional phone personality. You’ll be spending a lot of your day on the phone, answering questions, and working with customers.
  • Email and Text correspondence with customers
  • Scheduling appointments

Qualifications

  • Plays well with others
  • Ready to work hard and learn
  • Assertive and able to follow through
  • Able to flow in an autonomous environment
  • Enthusiastic and likable!
  • Able to hold a conversation
  • Problem solver/solution giver

Requirements

  • Time for some 'real talk’. Let’s be honest, not everyone likes people. We’re building a culture around great customer service. Sooo, we want people who like people. One, life is too short. Two, if you like people, you’ll definitely like our customers, and they’ll probably like you back. Win-Win-Win!
  • You’ll be taking payment information from customers. So, we do a background check

Minimum Qualifications

  • High school education or equivalent

Benefits

  • We’re fair. Salary will be based on your position, experience, and hustle
  • Holidays with the family

The Scoop

  • We are hiring Full-time positions, 9 AM - 5:00 PM.

Work Remotely

  • No

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Broken Arrow, OK 74014: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • High school or equivalent (Preferred)

Work Location: One location




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