Now Hiring - Call Jazmin Lopez to schedule an interview.

Schedule is Monday to Friday 8am to 5pm

SUMMARY: The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Effective and efficient handling of customer transactions.

2. Accurately record and maintain customer contact information and details.

3. Build and maintain company customer relationships.

4. Answer inbound sales calls and make outbound sales calls.

5. Consistent following up on promises and commitments in a timely manner with customers.

6. Track stock levels to ensure customer orders are handled effectively.

7. Assist customers in determining order requirements or services.

8. Appropriately identify and escalate customer issues.

9. Quote prices and credit terms, and prepare sales orders for customers.

10. Complete sales transactions and processing of payments.

11. Schedule trucking and delivery of material to customer, based on delivery schedule.

12. Create shipping order and packing list.

13. Troubleshoot customer issues during delivery process.

14. Partner with Sales Representative to keep account transactions and literature up to date.

15. Practice Customer focus, collaboration, and communication with team

16. Retain up to date knowledge of company products

17. Perform additional duties as required and or requested.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

1. Excellent oral and written English language communication skills

2. Provide high level of customer service

3. Good organizational skills

4. Proven ability to handle multiple tasks at once.

5. Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.

6. Intermediate skills in MS Outlook, Word and Excel

7. Bilingual (Hindi) a plus

EDUCATION and/or EXPERIENCE:

High School Education Required. Some college work completed preferred.

Benefits: MSI offers a comprehensive benefits package that includes:

• Referral, Holiday, and Annual Bonuses
• Annual pay increases
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Short Term and Long Term disability;
• Company-paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.

About MSI: Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 30 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents.

Over the years, MSI has been the recipient of many prestigious awards including:

• Top 5 fastest growing companies - OC Business Journal
• Supplier Diversity Award - Home Depot
• #1 Flooring Distributor multiple years in a row - Floor Covering Weekly
• Top Workplaces Award winner multiple times - Top Workplaces
• MSI Founder named the Entrepreneur of the Year - Ernst and Young

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• Overtime

Supplemental pay types:

• Bonus pay

Language:

• Hindi (Preferred)

Work Location: One location

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