Customer Service Representative Job at Kelsan, Inc
Kelsan is currently searching for an experienced Customer Service Representative to join our Knoxville team.
WHO IS KELSAN?
Kelsan is the Southeast’s leader in distribution of “Jan-San”, packaging supplies, and equipment. Kelsan is a culture driven organization made up of a collection of individuals that are driven to serve others. This is best captured by our Purpose and Core Values – created and defined by our employees.
Our Purpose: We Want Our Customers and Employees to Love to Work With Us!
Kelsan Core Values: Love, Be Accountable, Be Positive, Desire to be Better, Teamwork and Family First
Position Summary:
The Customer Service Representative is responsible for supporting all internal and external business partners by acting as an initial and ongoing contact point for customers, staff, and external agencies inquiries.
- Provides timely and accurate information to incoming customer order status and product knowledge requests.
- Processes customer orders/changes/returns according to established department policies and procedures.
- Works closely with the credit department to resolve disputed credit items.
- Provides timely feedback to the company regarding service failures or customer concerns.
- Partners with the sales team to meet and exceed customer’s service expectations.
Education and/or Experience:
High school diploma or general education degree (GED); one to three years related experience and/or training; or equivalent combination of education and experience.
Benefits of this position:
- Medical, dental, vision, PTO, 401k with employer matching, Health Savings Account option, Flex-Spending account option, life and disability insurance, wellness rewards program
- No nights or weekends
- Great work environment with community outreach and team building opportunities
- Referral bonuses
- Product offering discounts
The biggest perk of working at Kelsan is being a part of a team that values who you are and supports your passion of helping the customer.
KELSAN, INC. is an EEO/AA Employer M/F/D/V and Tennessee Certified Drug Free Workplace.
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