• Deliver prompt, courteous customer service through multiple software applications (email, chat, phone) and technology platforms to provide front line support to clients.
• Follow all procedures for complete and accurate scheduling of patients.
• Collect patient data involving medical, demographic, and insurance information and follow HIPAA guidelines.
• Use discovery, critical thinking, and problem-solving processes to troubleshoot issues and generate solutions.
• Operate multi-line telephone queue to process incoming and outgoing calls in a rapid, accurate, and courteous manner.
• Process credit card payments, respond to common client billing concerns and provide billing statements to customers.
• Advocate for clients’ issues, inquiries, concerns, needs, and suggestions while maintaining ownership of the case and follow-through to completion.
• Thorough documentation of all client interactions within our ticketing and contact center software platforms.
• Other client experience related duties as assigned.

Looking for candidates of all schedule availability. Preference will be given to candidates with evening and weekend availability. Our call center is open M-Th 8am-8:30pm, F 8am-7:30pm and Sat-Sun 9am-5pm.

GLPG does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Employment with Great Lakes Psychology Group is at will. This means employment with Great Lakes Psychology Group is for an indefinite period of time and it is subject to termination by you or Great Lakes Psychology Group, with or without cause, with or without notice, and at any time

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Weekend availability

COVID-19 considerations:
Permanent hybrid workspace. Candidates must be able to commute to Troy, MI in order to be considered.

Ability to commute/relocate:

• Troy, MI 48084: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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