Customer Service Representative Job at Glanbia Foods
Company Description
Glanbia is a global nutrition company, grounded in science and nature and dedicated to providing better nutrition for every step of life’s journey. The company takes pure and clean ingredients including milk, whey and grains and using expert knowledge and capabilities produces high quality nutritional ingredients and branded consumer products for customers and consumers worldwide.
Glanbia Performance Nutrition is a wholly owned subsidiary of Glanbia located in Downers Grove, Illinois. GPN’s brand portfolio consists of – Optimum Nutrition, BSN, Isopure, Think!, Nutramino ABB, Body & Fit, Amazing Grass and SlimFast, each with its own brand essence. GPN manufactures and markets the full range of performance nutrition and lifestyle products including protein, pre-workout, muscle gainers, ready-to-eat snacks and general health. Products are sold through a variety of channels including specialty retail, the internet, gyms and FDM in a variety of formats including powders, bars and Ready-to-Drink beverages. GPN has a global and expanding footprint with a current in-market presence in 24 countries.
As the parent of Glanbia Performance Nutrition, Glanbia Plc is a global performance nutrition and ingredients group with leading market positions in cheese, whey proteins, sports nutrition and micronutrient premixes headquartered in Kilkenny, Ireland. Glanbia Plc has over 6,900 employees in 34 countries worldwide. Its products are sold or distributed in over 130 countries. The company is organized into a number of divisions; Glanbia Performance Nutrition (GPN), Glanbia Nutritionals, Glanbia Ireland and also a number of joint ventures. Revenues for Glanbia plc are approximately $4.1B. For more information visit the company website at: www.glanbia.com
Job Summary
Represents first consumer experience for business via traditional Consumer Affairs channels/answers inquiries via email, phones, and chat; complaint intake & resolution management; supports D2C inquires; supports monthly reporting and contributes to the product knowledge hub.
Job Functions:
Effectively and accurately engages with consumers through phone calls, chat and email regarding product characteristics, ingredients, function etc., and facilitates resolution.
Supports D2C Sales (consumer inquiries, back office, investigation, trends, reports, troubleshooting)
Provides exceptional service to all internal and external customers.
Adheres and contributes to defining processes that produce best-in-class consumer engagement experiences, focusing on constant improvement and a value-based approach.
Ability to explore creative ways to successfully drive consumer engagement that will lead team to improved customer satisfaction.
Navigates Q&A for all brands while being an expert in one of the following, assigned categories of GPN brands: Lifestyle, Weight Management or Sports Nutrition.
Builds relationships with internal stakeholders to ensure business continuity.
Handles sensitive information with the highest degree of integrity and confidentiality.
Knowledge, Skills and Abilities:
Detail oriented and exceptionally thorough
Must have exceptional communication and listening skills
Must be proficient with Microsoft programs, especially Outlook
Solution mindset; identify issues as they arise and mitigating actions
Expresses team mentality and readiness to jump in to help where skill set is needed
Decision Making/ Problem Solving:
Presents and elevates business issues discovered through consumer and retailer feedback.
Education/Experience:
Bachelor’s degree or commiserate work experience
Experience in the health & wellness industry or CPG industry a plus
Strong written and verbal communication (bilingual is a plus)
Must be able to handle stressful situations and have high-level problem-solving skills
At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
At Glanbia our culture will celebrate individuality, knowing that together we are more.
Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Glanbia is a global nutrition company, grounded in science and nature and dedicated to providing better nutrition for every step of life’s journey. The company takes pure and clean ingredients including milk, whey and grains and using expert knowledge and capabilities produces high quality nutritional ingredients and branded consumer products for customers and consumers worldwide.
Glanbia Performance Nutrition is a wholly owned subsidiary of Glanbia located in Downers Grove, Illinois. GPN’s brand portfolio consists of – Optimum Nutrition, BSN, Isopure, Think!, Nutramino ABB, Body & Fit, Amazing Grass and SlimFast, each with its own brand essence. GPN manufactures and markets the full range of performance nutrition and lifestyle products including protein, pre-workout, muscle gainers, ready-to-eat snacks and general health. Products are sold through a variety of channels including specialty retail, the internet, gyms and FDM in a variety of formats including powders, bars and Ready-to-Drink beverages. GPN has a global and expanding footprint with a current in-market presence in 24 countries.
As the parent of Glanbia Performance Nutrition, Glanbia Plc is a global performance nutrition and ingredients group with leading market positions in cheese, whey proteins, sports nutrition and micronutrient premixes headquartered in Kilkenny, Ireland. Glanbia Plc has over 6,900 employees in 34 countries worldwide. Its products are sold or distributed in over 130 countries. The company is organized into a number of divisions; Glanbia Performance Nutrition (GPN), Glanbia Nutritionals, Glanbia Ireland and also a number of joint ventures. Revenues for Glanbia plc are approximately $4.1B. For more information visit the company website at: www.glanbia.com
Job Summary
Represents first consumer experience for business via traditional Consumer Affairs channels/answers inquiries via email, phones, and chat; complaint intake & resolution management; supports D2C inquires; supports monthly reporting and contributes to the product knowledge hub.
Job Functions:
Effectively and accurately engages with consumers through phone calls, chat and email regarding product characteristics, ingredients, function etc., and facilitates resolution.
Supports D2C Sales (consumer inquiries, back office, investigation, trends, reports, troubleshooting)
Provides exceptional service to all internal and external customers.
Adheres and contributes to defining processes that produce best-in-class consumer engagement experiences, focusing on constant improvement and a value-based approach.
Ability to explore creative ways to successfully drive consumer engagement that will lead team to improved customer satisfaction.
Navigates Q&A for all brands while being an expert in one of the following, assigned categories of GPN brands: Lifestyle, Weight Management or Sports Nutrition.
Builds relationships with internal stakeholders to ensure business continuity.
Handles sensitive information with the highest degree of integrity and confidentiality.
Knowledge, Skills and Abilities:
Detail oriented and exceptionally thorough
Must have exceptional communication and listening skills
Must be proficient with Microsoft programs, especially Outlook
Solution mindset; identify issues as they arise and mitigating actions
Expresses team mentality and readiness to jump in to help where skill set is needed
Decision Making/ Problem Solving:
Presents and elevates business issues discovered through consumer and retailer feedback.
Education/Experience:
Bachelor’s degree or commiserate work experience
Experience in the health & wellness industry or CPG industry a plus
Strong written and verbal communication (bilingual is a plus)
Must be able to handle stressful situations and have high-level problem-solving skills
At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
At Glanbia our culture will celebrate individuality, knowing that together we are more.
Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.