Job Details

Description

Dixon is looking for a Customer Service Representative to join our team in Pewaukee, WI! The Customer Service Representative will provide superior customer service to both external and internal customers. Responsibilities include entering orders, resolving product or service issues, and following up with customers to ensure their needs were satisfied. Additional responsibilities include accounts receivable functions, customer invoicing, file maintenance, and various special projects as needed. Previous customer service or administrative experience with strong organizational skills preferred. Associate's or Bachelor's degree preferred. As a member of the Dixon team, you will receive, a competitive salary, paid vacation, bonus program, 401K plan, health benefits and much more!
Primary Responsibilities:

• Providing support to both internal and external customers
• Responding to email and phone inquiries and entering orders
• Develop and deliver quotations to customers
• Enter customer orders and provide accurate lead times
• Assist with special projects as needed

Core Competencies:

• Excellent customer service skills and positive attitude
• Ability to communicate effectively; must be a good listener
• Ability to remain calm under pressure, but have a sense of urgency
• Ability to resolve customer inquiries efficiently and prioritize requests
• Strong ability to handle challenges and multitask
• Strong attention to detail
• Ability to work in a fast-paced environment
• Strong computer skills; Microsoft Office, Google Applications, and other software programs

The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)

Qualifications

Behaviors

Preferred
Dedicated: Devoted to a task or purpose with loyalty or integrity

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Team Player: Works well as a member of a group

Loyal: Shows firm and constant support to a cause

Motivations

Preferred
Goal Completion: Inspired to perform well by the completion of tasks

Self-Starter: Inspired to perform without outside help

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Experience

Required
3 years: CSR, Inside Sales

Job Type: Full-time

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