Customer Service Representative Job at DHL | Supply Chain
NOW STARTING AT $18/$19 /HOUR
Join our busy (and growing) team in Palmetto, GA
Come find out why we've been named a "Top Employer" in the US the last 4 years in a row, and are now certified as "Best Place to Work"!
.Excellent medical, dental and vision
.New more generous PTO Policy
.401(K) with outstanding company match
.Monthly payouts for good attendance
.Tuition reimbursement program
.And More!
Work Safe.Work Smart.Work Now
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
- Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Required Education and Experience:
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
Brand: DHL
Address: 8095 McLarin Road Palmetto, GA - 30268
Property Description: 4116 - Palmetto GA SERC
Property Number: 4116
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