Position: CUSTOMER SERVICE REPRESENTATIVE (CSR) / STORE ASSOCIATE
This position is a non-exempt (hourly) employee who reports to the Store Manager

It is the Company's intention to provide enough information of each position to all applicants and employees regarding the actual job duties (both physical and mental) so individuals can decide if they are qualified to adequately perform such tasks. Due to the vast number of tasks that may be assigned to each position, the following list is the
Company's attempt to summarize the kinds of duties it has identified as "essential" for those holding this position.

MINIMUM REQUIREMENTS:

► Ability to communicate (orally and in writing) in English

► Capable of being at work as scheduled to relieve prior shift employees

► Experience in retail sales preferred

► Legally eligible to work in the United States

► Reliable transportation to and from the store

WILLINGNESS TO:

► Ask customers if they are interested in purchasing additional items (suggestive “plus” selling)

► Be professional, friendly and helpful to customers, vendors, and co-workers and follow Company policies

► Work alone and with others

► Follow Company policies as well as State and Federal laws

► Work with minimum direction and follow instructions given by supervisor(s)

PHYSICAL ABILITY – THE EMPLOYEE MUST HAVE THE ABILITY TO:

► Be exposed to cold or hot temperature extremes performing in the walk-in cooler, freezer and/or outdoors

► Bend at waist with some twisting during the workday

► Clean interior/exterior areas (trash disposal, bathrooms, spills, etc.)
► Grasp, reach and manipulate objects with hands continuously throughout the day. (This requires eye-hand coordination, and may occasionally require climbing a ladder to store/retrieve materials or place/remove signs)

► Occasionally lift and/or carry up to 50 pounds from ground to waist (to replenish fountain syrups, ice, etc.)

► Push/pull with arms up to a force of 20 pounds (utilizing a hand-truck, sweep and mop the floors, etc.)

► Routinely lift and/or carry up to 30 pounds from ground to overhead (stocking/maintaining inventory levels on the shelves, in the cooler and freezer, etc.)

► Stand, stoop and/or walk for an entire shift

MENTAL CAPABILITIES:

► Accurately complete daily paperwork

► Properly ring up all sales on a cash register, accurately count back change, handle money, checks, and other types of payment received for products sold

OPERATION OF EQUIPMENT:

► Efficiently perform multi-function operations of all store equipment (fuel pumps, measure fuel tank levels, etc.)

► Maintain property and equipment to ensure customers have a safe shopping experience

SAFETY:
► Follow Company Loss Prevention and Safety Procedures. (Company’s 5 minute “incident notification” rule), and wearing suitable clothing for safety purposes, etc.)

THE ABOVE DUTIES ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF
WORK PERFORMED BY THOSE ASSIGNED TO THIS JOB. THEY ARE NOT INTENDED TO BE A
COMPLETE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED OF THIS
POSITION.

NOTE: This Job Description may change periodically as required by business necessity, with or without consent or advance notice to employees.

Job Code 0005
Updated 6-25-09

Job Types: Full-time, Part-time

Pay: $13.50 per hour

Benefits:

• Paid time off

Shift:

• Day shift
• Night shift

Weekly day range:

• Weekend availability

Work Location: One location

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