Customer Service Representative Job at Cambridge West Inc
Benefits/Perks
Responsibilities
- Competitive Compensation
- Career Growth Opportunities
Responsibilities
- Receive a high volume of inbound customer requests
- Refer to pre-made scripts for a variety of topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Excellent verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
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