1st Network Solutions

Experienced Customer Service Representative needed in the Cumming, GA area on a full-time, temp to hire basis! Offering an excellent opportunity to join a dynamic and growth driven company with great values and culture.

Responsibilities:

•Answer average of 45-50 incoming calls per day and make 20-25 outgoing calls.

•Review and accurately process for same day shipping all incoming phone, faxed, emailed and ecommerce orders (Online Store, OPIE, Punchout).

•Field incoming chat inquiries from all company websites

•Follow-up promptly with customers regarding pricing requests, product information, problem shipments, tracking information, etc.

•Keep accurate records of internal and external customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken to resolve the issue.

•Communicate all back order and drop ship inquiries to an assigned territory of internal customers via phone call and email.

•Maintain spreadsheet on problem returns. Communicate needed information to customer and respond promptly to the returns department.

•Support the Sales Representatives as needed.

•Promote and support the Rewards Programs.

•Proof and edit marketing materials and catalogs as needed.

•Process credit card orders in compliance with company security guidelines.

Qualifications:

•Ability and desire to work in a fast-paced call center environment.

•Possess excellent customer service and communication skills.

•Above average computer skills with a technical aptitude and ability to learn company specific software.

•Detail oriented and self-motivated.

•Excellent organizational skills.

1st Network Solutions is a full-service staffing and placement firm specializing in the placement of accounting & finance professionals in the Atlanta metro area.

Job Types: Full-time, Temporary

Pay: $18.00 - $20.00 per hour

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Alpharetta, GA 30005: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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