Customer Service Representative-Animal Nutrition Job at Perdue Farms
Perdue AgriBusiness is part of Perdue Farms, a family-owned company heading into it's second century of growth and innovation. An international agricultural products and services company, we handle agricultural commodities and have a diverse portfolio of products and businesses.
Summary
Perdue AgriBusiness has an exciting opportunity for a Customer Service Representative for our Animal Nutrition department at our facility located in Salisbury, MD. This position is responsible for the coordination required to ensure the timely order processing, product movement and delivery of the Animal Nutrition products. Work is focused on customer satisfaction (internal and external) and achievement of long-term account goals in line with company vision and values.
Principal and Essential Duties & Responsibilities
- Assist with order taking and ensure customers product requests are met. Input contracts and update customer shipping profiles in SMARTSoft as needed
- Coordinate with customers and vendors regarding shipment details
- Coordinate with operations to ensure inventory quantity, quality, and storage availability
- Coordinate with transportation to determine rates and equipment availability
- Create, update, close, and cancel load orders in SMART Soft.
- Provide information and authorization numbers to customers and vendors
- Validate after the fact non-freight accruals on tickets in SMART Soft
- Work with Sales team to trouble shoot and resolve accounts receivable issues
- Audit and perform contract maintenance regarding open balances, closing balances, rolls, etc
- Perform other tasks as assigned by supervisor
Minimum Education
- High School Graduate or GED
- BS Degree (Agribusiness, Business, or Transportation) preferred
Experience Requirements
- 3 - 5 years experience
- Understanding of sales and marketing concepts
- Strong oral and written communication skills
- Strong interpersonal skills
- Strong negotiating skills
- Understanding of standard software applications
Environmental Factors and Physical Requirements
- Normal climate controlled office spaces
- Able to operate a motor vehicle and travel to and from customer locations
- Able to use standard office equipment to include telephone, computers, copiers, etc
- Able to move freely about plant and customer facilites
- May be exposed to external weather conditions to include rain, snow and extreme temperatures (0-100 Degrees F), humidity (0-100%), noise (50db to 100db)
- Able to lift up to 50 pounds
- Occasional overnight travel may be required
Perdue Farms, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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