Responsibilities

Position Type: Full Time

Location: Appleton, Wisconsin

Date Posted: Date posted 12/29/2022

Areas of Interest: Call Center, Customer Operations, Customer Service

Requisition Number: 328785BR

Business Unit: Customer Operations

At a Glance

“Spectrum was recently awarded a “Best-in-State Employer” in Wisconsin by Forbes in 2020! We are growing and adding to our inbound Customer Care team in our Appleton Call Center.

We provide some of the best benefits in the Fox Valley, such as:Free home cable (includes HBO/premium channels), internet and home phone
13 weeks of comprehensive paid training
Excellent Professional Growth Program with up to a 5% increase within first year
6% dollar for dollar 401k match plus an additional 3% for a Retirement Fund
Tuition Reimbursement up to $5,250 a year!
Low cost health, vision and dental insurance within your first 30 days

What to expect in this role:

It's about building relationships and turning the knowledge you gain in training into customer service wins. Our representatives make a real difference to customers and the company, providing over-the-phone video support and repair services that keep people connected. You’ll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.

Job Duties Include:

Actively engaging and providing superior service to our inbound customers
Effectively assessing and troubleshooting equipment issues
Utilizing problem solving skills to resolve customer questions and concerns

What it takes to get started

The minimum requirements for the Video Repair Representative are:Ability to read, write, speak and understand English
High School Diploma or GED
Preferred qualifications for the Video Repair Representative are:6 months or more customer service experience
1 year or more working with computers and multiple software applications
6 months or more heavy volume phone experience in a customer service/call center job

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance

Work setting:

• In-person

Work Location: In person

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