Are you passionate about caring for others? Do you want to work from home? Are you looking to join a company offering a variety of career paths and growth opportunities?

If so, Ford Credit may be a great company for you to join. At Ford Credit, we believe that every customer deserves an exceptional automotive financing experience. Our employees are empowered customer advocates and auto-financing experts here to assist our customers through their auto-financing journeys. We aspire to make servicing a reason that customers choose to stay with Ford.

When you join Ford Motor Credit Company, your journey begins. You become part of a team that is already leading the way, with ingenious solutions and attainable products – and it is always ready to go further. At Ford Credit, you will have the opportunity to develop automotive financing experience in a positive work environment with a network of experienced leaders who will help your development into various positions within Ford Credit.

You must live within 50 mile radius of commuting distance of the following metro areas: Omaha, NE.

We are looking for customer service representatives who will be responsible for taking inbound customer phone calls from Ford Credit customers, dealers, insurance companies, or other third parties while maintaining high levels of customer satisfaction. Representatives will navigate multiple systems in order to resolve many and varied phone calls related to vehicle financing or leasing. The primary focus of a Customer Service Representative is to build customer relationships and brand advocates by servicing customers with honesty, expertise, and care.

• HS Diploma/GED

• Fluent in English; Bilingual skills (Spanish) a plus

• Must be comfortable with technology and leaning into change, as ongoing technology and process improvements are planned

• Flexible and able work shifts stated in the job description

• Able to work a 40-hour work week plus overtime

• Capability to work from home, maintaining schedule adherence, with a quiet office space and reliable high-speed internet connectivity

What you’ll receive in return:
As part of the Ford family, you’ll enjoy excellent compensation and a comprehensive benefits package that includes generous PTO, retirement, savings, and stock investment plans, incentive compensation, and much more. You’ll also experience exciting opportunities for professional and personal growth and recognition.

If you have what it takes to help us redefine the future of mobility, we’d love to have you join us!

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status.

For information on Ford’s benefits and compensation, click here: 2022 New Hire Benefits Summary

Join our team as we build tomorrow! We believe in putting people first, working together, and facing challenges head-on, because we’re Built Ford Tough. We’re one team striving to make people’s lives better while crafting value, delivering excellence and ultimately going for the win.

At Ford, the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combatting COVID-19. As a result, Ford has made the decision to require U.S. salaried employees to be fully vaccinated against COVID-19, unless employees require an accommodation for religious or medical reasons. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination or an approved medical or religious exemption.