Customer Service Rep Job at Ziebart Canandaigua
Primary Responsibility is to ensure that every customer receives a friendly and courteous reception, follow through, and the best quality workmanship every time. This includes greeting customers upon arrival and offering coffee and water. The Customer Service Team is to build genuine relationships with each customer and be available to immediately assist the customer with anything he or she may need. The Customer Service Team is often the first and last person our customers see, this means you must dress, act, and be professional at all times.
Duties:
Please Note :
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Duties:
- When customers arrive, promptly greet them with a smile and by saying “Welcome to Ziebart, how may I help you” with an upbeat and enthusiastic attitude.
- Verify customer’s appointment in calendar.
- Provide vehicle check in sheet to Sales manager with check in time.
- If there are no managers available, then give check in sheet to the service advisor who booked the appointment. In the rare case where no one is available organize Check in Sheets so that customers are checked in, in the order they arrived.
- Customers must be checked in by a Sales Professional and Work Orders cannot go to Operations before the process takes place.
- Provide frequent updates to the customers that are waiting with specific information about their vehicle (make sure you know who they are and what kind of vehicle they have before approaching, this may require consultation from the Sales Department). This is extremely important to a customer, knowing about their vehicle rather than sitting there wondering.
- Build genuine relationships with customer that are waiting by having conversations with them and letting them know that you are there for them several times throughout the day.
- Call customers when vehicle is complete and after authorization from Sales Manager.
- When customer arrives to pick up their vehicle, confirm vehicle is done by paging operations or looking on the done hook. Inform the customer that a service advisor will be with them in just a few minutes.
- Assist in communication between Operations and Sales Department.
- Immediately make Sales Manager or General Manager aware of any customer Complaint, never attempt to handle complaint alone.
- Offer every customer water and coffee.
- Prepare the Vehicle Inspection Check-in Form for the Sales Department along with the customer history the night before.
- Answer phone calls as soon as possible, hand call to Sales Professional if they are available, otherwise proceed by following the Sales Tracker. If the requested service is a Chemical (Undercoating, Rhino, etc.) ensure the caller talks with a Sales Pro, this may require taking their name and number and informing them they will receive a call shortly.
- Comprehension of Ziebart’s selling system.
- Always maintain an upbeat and friendly attitude even when under pressure.
- Cell phone use is prohibited at front counter or on sales floor.
- Maintain a clean and organized work space. Clear front counter of paper.
- Text owners and managers, promptly at 11:00 am, 2:00 pm and Close according to the reporting structure.
- Ensure the showroom is always clean. All displays are to be cleaned and kept in immaculate condition.
- Fill out all required paperwork throughout the day. You have a check list of all those task. Check list is to be filled out and handed to manager at end of every night. If manager is not there set check list on their desk.
- Pick up the phone when customers have been on hold for too long and phone beeps, ask customer why / who they are holding for, and then redirect caller. Ensure you follow-up with this caller and the person they are holding for to ensure a quick transfer.
Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.