Customer Service Patient Account Job at MercyOne Central Iowa Clinics
Overview
MercyOne Central Iowa operates four not-for-profit, Catholic medical centers in Des Moines, West Des Moines, Newton and Centerville and two specialty hospitals –MercyOne Children’s Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive (965 beds total) – along with more than 20 additional facilities that house more than 50 primary care, pediatric, internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893, MercyOne Central Iowa has the longest continually operating hospital in Des Moines and is also one of the largest employers in the state, with more than 7,000 employees and a medical staff of more than 1,000 physicians and allied health associates. MercyOne Central Iowa is a member of MercyOne, which was founded in 1998 through a collaboration between CommonSpirit Health and Trinity Health – two of the country’s foremost, not-for-profit Catholic health organizations. MercyOne has more than 20,000 colleagues in Iowa and surrounding states.
Responsibilities
Patient Account Rep II Eligible for a $500 Sign-On Bonus!
Qualifications
Pay Range
$15.30 - $19.67 /hour
MercyOne Central Iowa operates four not-for-profit, Catholic medical centers in Des Moines, West Des Moines, Newton and Centerville and two specialty hospitals –MercyOne Children’s Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive (965 beds total) – along with more than 20 additional facilities that house more than 50 primary care, pediatric, internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893, MercyOne Central Iowa has the longest continually operating hospital in Des Moines and is also one of the largest employers in the state, with more than 7,000 employees and a medical staff of more than 1,000 physicians and allied health associates. MercyOne Central Iowa is a member of MercyOne, which was founded in 1998 through a collaboration between CommonSpirit Health and Trinity Health – two of the country’s foremost, not-for-profit Catholic health organizations. MercyOne has more than 20,000 colleagues in Iowa and surrounding states.
Responsibilities
Patient Account Rep II Eligible for a $500 Sign-On Bonus!
- Demonstrates written, verbal, and nonverbal communication that is consistent with the Mercy Mission, Values and I Will Statements to all patients, families, visitors, medical staff, colleagues, vendors and other internal and external customers.
- Promotes the Spirit of Mercy by displaying an attitude and behaviors that are consistent with the Mercy Mission, Value and I Will Statements.
- Acknowledges patient rights with regard to confidentiality by maintaining patient confidentiality and following HIPAA guidelines and regulations at all times.
- Acts as a patient advocate by responding to and addressing all patient concerns in a timely manner.
- Maintains current on all mandatory employment requirements including but not limited to Orientation Attendance (new hires), CHI Mandatory Education Courses, CHI additional Education Courses, Health Review, TB Testing and Annual Flu Shot.
- Must be a self- started and demonstrate the ability to work independently by making appropriate decisions according to the organizational and departmental guidelines that fall within the scope of the position.
- Demonstrates the ability to understand and effectively utilize a highly complex billing system(s).
- Maintains current knowledge of all Federal, State and compliance regulations related to billing and insurance as required based on the scope of the position.
- Demonstrates an understanding of HCFA 1500 claim forms, CPT, ICD.9 and HCPCS codes specific to insurance carrier requirements as required based on scope of the position.
- Maintains clear and concise documentation in claims and/or online notes as required based on the scope of the position.
- Maintains and consistently exceeds competent job performance or better.
- Participates effectively as a team member.
- Reports any and all issues related to workflow backlog or identified process related concerns to Team Lead.
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Patient Account Rep II – Centralized Registration
- Obtains, verifies, and updates accurately patient and insurance demographic information into the billing system within time limits.
- Collects copays (TOS) and deductible amounts.
- Corrects inaccurate patient demographic information.
- Transfers and updates data from various sources (insurance payer websites, billing systems, etc.).
- Facilitates the information exchange process between the patient and clinic team.
- Performs patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
Qualifications
- High school diploma or GED required.
- 1 year experience in data entry and/or verification and correction of data required.
- One year 10 key experience preferred.
- Healthcare and/or customer service experience preferred.
- One year experience in CPT, ICD-10, and HICFA 1500 preferred.
Pay Range
$15.30 - $19.67 /hour
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