Cosmo Appliances is a rapidly growing appliance brand with a deep understanding of current and future customers and their needs in the kitchen. With our products, we want to inspire people to come together and create unforgettable moments. You will have the opportunity to work as part of a team and strengthen valuable skills in an environment that is centered on providing superior service to our customers.

Because this role balances direct customer support with team coordination and oversight, customer service team leads frequently serve as liaisons between a company and its customers. In this role, you will be given the opportunity to help our organization deliver outstanding customer support and develop strong customer relationships.

RESPONSIBILITIES:

· Coordinate and Manage Customer Service Team

· Manage and Adjust employee responsibilities and schedules

· Train/Coach team members

· Provide Direct Customer support when needed

· Be a product expert and a resource for product and product troubleshooting knowledge to Customer Service Team

· Review and Resolve Customer Escalations

· Evaluate team member performances - noting areas for improvements and providing coaching

· Improve overall department and organization efficiency-enhancing internal processes

· Train new hires- instructing on company policies and CS best practices

· Oversee the ordering and shipping of replacement parts for warranty service to consumers

REQUIREMENTS:

· Leadership Skills-managing, organizing, and coordinating CS team effectively

· Performance Evaluation – being able to assess subordinate performance

· Conflict Resolution Skills

· Verbal and Written Communication Skills

· Customer Service/Customer Support experience (3+years preferred)

· Tech Savvy (Microsoft Excel/Google Sheets/Team Viewer/Skype/Zendesk)

· Typing Speed: 50 WPM+

SCHEDULE: Monday-Friday 9AM-5:30PM (Overtime may be required)

*Guaranteed opportunities for Learning, Development, and Growth*

STARTING SALARY: $50k and up, Based on Experience

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Montclair, CA: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Technical support: 1 year (Preferred)
• Leadership: 1 year (Preferred)
• Conflict management: 1 year (Preferred)

Work Location: In person

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