Customer Service Manager Job at Canteen
- We are hiring immediately for a Customer Service Manager position.
- Location: Phoenix, AZ. Note: online applications accepted only.
- Schedule: Monday - Friday
- Requirement: This role is responsible for managing employees, operations, and service level agreements. The position will work 50% of the time performing account visits to refresh accounts or markets. This position requires excellent client service skills, follow-up, and a high sense of urgency. Experience with merchandising and planograms would be helpful. Experience managing a remote workforce is a plus.
- 65,000 / year
- This role is eligible for our incentive bonus program
About Canteen:
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come for the job, stay for the career. We are Canteen.
Job Summary
- Responsible for site visits and client retention
- Assist branches with grand openings
- Ensure we are compliant with local and national account standards; review corporate compliance reporting
- Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)
- Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
- Coordinate efforts to improve the customer retention and client experience at the point of sale
- Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
- Drive compliance to merchandising standards
- Assess performance by location through audit reports (Quarterly District Evaluations)
- Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.
Preferred Qualifications:
- A Bachelor’s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable
- Route management, retail and merchandising experience is preferred
- Food & beverage experience
- Excellent communication skills required
- Must be able to travel to client sites
- Must be passionate about providing world class service to our clients and customers
- 3 years driving experience required.
- Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.
- Preferred 1-2 years experience in a customer service position or a minimum of 1 year of related experience.
- Must be able to lift 50 lbs. on a consistent basis.
- Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.)
Associates at Canteen are offered many fantastic benefits.
Both full-time and part-time positions offer the following benefits to associates:
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
In addition, full-time positions also offer the following benefits to associates:
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).
Canteen maintains a drug-free workplace.
Req ID:1165537
Canteen
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