Be part of something bigger.

At Codale Electric, we’re proud of the role we’ve played in projects like the new Salt Lake Airport, the Las Vegas Raiders stadium and Soleil Lofts, as well as our role in housing, commercial, and industrial projects of every size throughout the Intermountain West. We strive to be the best wholesale distributor in the area and invite you to be part of building the future.

Main purpose of the job

The Customer Success Manger supports customers in their transition from sales prospects to active users of Codale and other services.

Key Responsibilities

This position will be responsible for customer satisfaction, retention and expansion of existing sales within the existing customer base. This role is primarily oriented towards the support services and software as a service initiative.

• Understand product and service offerings, including the value and delivery methodology for each solution
• Effectively onboard customers by communicating the solution throughout their organization
• Monitor the usage of the service throughout the contract term to ensure complete adoption of the service.
• Understand customer difficulties and collaborate creatively to ensure customer satisfaction
• Collaborate with service specialists, product managers, business development managers and account managers to expand the scope of contracts throughout its lifecycle
• Identify new opportunities for engagement with existing customers
• Cement Codale as a market leading service provider
• Ensure high customer retention and renewal of existing contracts
• Leverage renewal opportunities to expand the scope of services and right size the contract
• Collaborate with Account Managers and Service Specialists to ensure smooth transitions between contracts and renewal.

Minimum work experience requirements:

• 2 years of experience in Customer Success Management or 5 years of experience pro-active Inside Sales
• Experience with CRM and ERP systems
• Electrical, Industrial and/or distribution experience preferred but not required
• SaaS Service Industry experience preferred but not required

Minimum education requirements:

• Bachelor’s degree (BA or BS) from a 4-year college/university or 3-5 years of related experience and/or training

  Other skills/experience desired:

• Must be a self-starter with the ability to work independently and with little supervision
• Must demonstrate good time management skills
• Must possess strong planning, organizational and execution skills
• Must have the ability to set goals and meet deadlines
• Must possess excellent customer service skills
• Must demonstrate ownership of assigned responsibilities and ability to get the job done correctly and in a timely manner
• Must possess a proactive and positive team approach to problem resolution
• Must have the ability to establish strong working relationships with co-workers and management
• Must have the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Why work for Codale Electric Supply?

It feels good to drive down the road and say, “I played a part in that.” You can be part of a wide array of projects, no matter your role at Codale. Successful team members at Codale demonstrate integrity, a commitment to excellence and a desire to be the best warehouse employee, delivery driver, office support staff or salesperson. Each day presents opportunities to strive for improvement, to build customer relationships and to build your skills and accomplishments. You can build a long-term career at Codale.

Our Competitive Benefits?

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, Life Insurance and a Definitive Career Path.

About Codale Electric and Sonepar USA

Founded in 1975 by Dale P. Holt, Codale Electric Supply started with only five employees before becoming one of the most innovative and fastest-growing electrical supply distributors in the nation. Today, we are headquartered in Salt Lake City, Utah and currently have branch locations in the western United States. Even though we have quite a presence in Utah, Nevada, and Wyoming, we've declared that we will not rest until we can help provide contractors throughout the nation with the supplies that they need. www.codale.com

Sonepar USA is an independent, family-owned company with global market leadership in the B-to-B distribution of electrical, industrial and safety products, services and solutions. We are a proud member of the Sonepar Group, the world’s largest privately held electrical distributor. Sonepar entered the US in 1998 and has continued to grow due to strategic acquisitions and organic growth. Today, Sonepar USA is represented by 13 locally managed operating companies with over 700 locations nationwide. For more information, visit soneparusa.com.

Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.