Customer Service (Floor Sales) Job at Ashby Lumber Company
Customer Service - Floor Sales Associate
Do you enjoy ensuring a pleasant customer experience by providing excellent customer service?
Are you a highly organized individual who thrives in a team-oriented environment?
This may be the opportunity for you!
APPLY TODAY! https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=31116&clientkey=F88ED6308705AF045F37163BEC892F1F
Do you enjoy ensuring a pleasant customer experience by providing excellent customer service?
Are you a highly organized individual who thrives in a team-oriented environment?
This may be the opportunity for you!
APPLY TODAY! https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=31116&clientkey=F88ED6308705AF045F37163BEC892F1F
The store is divided into Departments based on categories of goods stocked. The Floor Sales is in charge of an assigned area of the store and is responsible for all activity within that area as though operating his own store (think of it as your store within the store).
WHAT YOU'LL DO:
GENERAL:
- Understand that taking care of our customers is your first responsibility. They are the reason you have a job.
- Contribute to a work environment that promotes pride in being part of a winning team.
- Set personal productivity and quality standards that ensure Ashby Lumber provides excellent service to customers. Always be professional.
CUSTOMERS:
- Represent the store by communicating and interacting with all types of customers in a warm and welcoming manner with a friendly and interested demeanor - always being courteous, tactful, and patient.
- Greet all customers entering your “store” in a friendly manner and offer assistance.
- Assist customers in locating items and answer questions about items.
- Cross-sell applicable products.
- Listen to customers’ needs and recommend suitable items.
- If unable to answer customers’ questions, find someone who can help.
- Fill orders for customers if requested.
- Know the store’s merchandise and computer system well enough to answer all types of customer inquiries, including when new merchandise is coming in, whether items come in different styles or colors, if a product is returnable and if there are comparable items available in the inventory.
INVENTORY:
- Clean, organize and maintain the area to make it attractive for shopping.
- Front shelves and pull down top stock, request backstock fills when needed.
- Complete daily count checks on lows and outs, and the report counts to Purchasing.
- Count merchandise within the department on a cyclical basis to ensure accurate counts.
- Track customer requests and recommend items to bring into stock.
- Monitor shrink and returns.
- Other projects as needed to make “your store” the best it can be.
OTHER, AS NEEDED:
- Mix paint
- Fulfill service needs in the locksmith area
- Learn computer functions necessary to do the above efficiently and accurately.
- Special projects as assigned
About Ashby Lumber Company:
Ashby Lumber serves the entire Bay Area from locations in Berkeley and Concord. We supply contractors and homeowners with everything needed for residential and commercial remodeling, rebuilding, and renovation such as lumber, tools and hardware, doors, windows, paint, faucets, sinks, and toilets.
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