ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned

• Support Field Service Team and International Dealers in providing quality service through communication and fulfillment of orders and parts at customer sites.
• Assist in overseeing all customer orders, installations, and documentation to meet agreed standards, schedules, and costs.
• Prepare and follow up on Time and Material Quotes.
• Work with inventory team to update back-order report weekly at minimum.
• Maintain and update warranty/contract status spreadsheet for entire division
• Process all service call billing through ERP system.
• Phone administrator for Answer first.
• Attend and complete all required training and certification exams.
• Follow all company policies regarding travel, expenses, meetings, and meals.
• Maintain current, knowledge of products.
• Required to wear dosimeter when in direct contact with radiation emitting devices.

EDUCATION & EXPERIENCE

• Associate Degree or equivalent experience preferred
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Interacts with senior internal and external personnel
• Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management
• Excellent verbal and written communication skills and work effectively in a demanding, fast paced environment
• Customer focused with exceptional problem-solving skills

COMPUTER SKILLS

• You must be excellent with technology, and be able demonstrate proficiency with MS Office package, including Excel, Word, Outlook, Internet Explorer, and Google Chrome

PHYSICAL REQUIREMENTS

• Regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds
• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
• Must be able to sit for long periods of time
• Interaction with x-ray devices; for this reason, strict safety and tracking programs are in place, requiring the utilization of dose monitoring equipment either full time or as necessitated by situation
• The noise level in the work environment is occasionally loud.
• Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus

COMPETENCIES

• High attention to detail
• Understanding of terminology and ability to share and communicate effectively within the group
• Ability to organize and prioritize tasks resulting in consistent productivity
• Ability to function within and support a team environment and build strong working relationships
• Dependable and punctual
• Ability to meet accuracy and productivity goals
• Good problem-solving skills, ability to evaluate situation and prioritize factors in decision making
• Self-motivated, utilize available resources for self-improvement and development
• Flexible: able to follow directives and accomplish tasks outside of normal duties

• 
  6 Different Blue Cross/Blue Shield Medical Plans to meet your needs
• Dental coverage through Delta Dental
• Vision coverage by VSP
• Company paid Short-term and Long-term Disability coverage
• $1 for $1 401k match up to 5% managed by Fidelity
• Other benefit options such as company paid employee life insurance, a wellness program, tuition reimbursement and many more!