POSITION TITLE: Customer Service Office Clerk DEPARTMENT: Retail

LOCATION: Varies REPORTS TO: Store Manager

Albertsons Safeway is working to become the favorite food and drug retailer in every market it serves. The organization includes 2,230 stores, 27 distribution facilities and 19 manufacturing plants with over 250,000 employees across 34 states and the District of Columbia. The company is privately owned with supermarkets across the country that includes:
Albertsons, Safeway, Vons, Pavilions, Randalls, Tom Thumb, Carrs, ACME, Jewel-Osco, Lucky, Shaw’s, Star Market, Super
Saver, United Supermarkets, Market Street and Amigos.

A DAY IN THE LIFE OF A CUSTOMER SERVICE CLERK
As a Customer Service Clerk, you have a desire to work with our valued customers and provide first-class customer service. To truly be successful in the position, the individual will be able to handle multiple customer requests and switch tasks frequently. In this role you are the problem solver who has the ability to pay close attention to detail. The possibilities are endless if you have a passion for customer service.

ESSENTIAL JOB FUNCTIONS**

• Provide high-quality customer service in accordance with our Company’s customer service standards and policies and procedures.
• Operate electronic scanning cash register to total customer’s final bill.
• Receive payment for customer purchases.
• Honor appropriate discounts, coupons, etc. for applicable purchases.
• Bag small items in plastic, canvas or paper bags.
• Operates machines to sell money order, lotto tickets, and transfer funds by wire. May operate computer to provide proper UPS shipping information.
• May use computer to check customers’ photo finishing status.
• Process customer returns, sell gift cards & lotto tickets, answer questions & handle other transactions as needed.
• Speak with customers calmly and professionally in order to address and resolve complaints regarding sales, dissatisfaction with service or products, and other problems that may arise.
• Counts paper currency, change, credit card receipts and checks and totals against print outs for accuracy.

Prepares deposit slips.

• Collect cash from checkers and provide checkers with smaller bills for change. Check contents of coin changer machines and refill as needed.
• Balance and reset tills using the cash management computer system (Veribalance).
• Obtain approval from Check Services when called to a register to handle check declines.
• Count and verify funds in safe and prepare for pick up by armored carrier.
• Answer telephone and page employees over intercom.
• Operate computer to input numerical data. Prepare various statistical reports using computer.
• Maintain cleanliness of office, storage area and assist in maintaining cleanliness of front area of store.
• Replace stock in display areas near customer service area as needed.
• Adhere to uniform and grooming policy as defined within company policy.

JOB QUALIFICATIONS

The following describes the general qualifications and physical, sensory and mental abilities normally associated with performing the essential job functions of this position:**

• Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience
• Basic arithmetic skills
• Ability to use machines for counting money, wire transfer processing & lottery
• Ability to problem-solve and handle stressful, sometimes complex, situations

• Excellent customer service skills
• Ability to understand and follow instructions, and ability to read, retain and comprehend guidelines, policies and procedures applicable to the position
• Ability to multi-task and work in a fast-paced environment
• Ability to work independently as well as within a large team
• Self-motivated and driven to increase knowledge of Albertsons Safeway products and share that knowledge with our customers
• Ability to provide regular and predictable attendance. (Employees may be scheduled to work early mornings, evenings, weekends and holidays, and schedules may vary on a weekly basis)
• Ability to comply with workplace conduct standards

PHYSICAL REQUIREMENTS

The following attempts to communicate the traditional physical demands associated with this position:**

Seldom: 1-2 hours , Occasional: 3-4 hours , Frequent: 5-6 hours , Continuous: 7+ hours (Based on an 8 hour work day.)

• Squat/Kneel: Seldom
• Bend/Stoop: Seldom
• Lift/Carry: Occasional/carry 5-35 lbs.
• Push/Pull: Occasional, push /pull 25-100 lbs. (shopping carts with tills or registers/coinstar box)
• Twist/Turn: Occasional
• Grip/Grasp: Frequent
• Reach: Frequent
• Stand/Walk: Continuous

Job duties and responsibilities may vary by location and employees may be assigned duties and responsibilities in addition to those listed above.

** The Company is an equal opportunity employer and is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.

ALBERTSONS SAFEWAY AND WHY YOU WANT TO JOIN US
Albertsons Safeway has always been a people-oriented business, and thoughtful people practices remain a core element of our company’s philosophy. As friendly, enthusiastic individuals who enjoy offering customers an exceptional shopping experience, we provide world-class customer service each and every day.

We provide a variety of benefits including:

• Great pay
• Flexible schedule
• Training
• Opportunities for career development
• Health and welfare benefits for eligible employees
• Leisure time activity discounts

ALBERTSONS SAFEWAY IS AN EQUAL OPPORTUNITY EMPLOYER

Job Type: Part-time

Pay: From $15.20 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Work Location: In person

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