The Marcus Jewish Community Center of Atlanta (MJCCA) is among the largest Jewish community centers in the world! The MJCCA is a thriving, dynamic, ever changing organization serving over 60,000 people each year. The MJCCA’s modern, multi-purpose Zaban Campus sits on 52 acres in Dunwoody where people across all generations participate in every possible kind of program that helps people meet their newest lifelong friends, learn new skills and enhance their overall quality of life. Customer Service Associate 10 – 25 hours/week – will include nights and weekends Provide exceptional customer service to members, non-members, guests and staff at the MJCCA, in person and over the phone.

Maintain access control and security procedures for members and guests at front desk, fitness center, and pool entrances. Maintain knowledge of staff, facilities and programs from which you can draw on to assist customers in a timely and effective manner. Responsibilities & Duties: • Provide exceptional first-line customer service to all customers • Reliable, courteous, and punctual • Smile and Greet all customers as they arrive and depart • Assist with inquiries by telephone and in person • Answer telephone in a proper manner and operate switchboard effectively • Communicate all information regarding membership levels and privileges to guests accordingly • Check in all members and guests using agency procedure • Accept, process and discharge packages and documents following proper procedure • Maintain knowledge of facility, programs and staff to answer questions and assist members with basic registration information, program location and additional information as required • Address and respond to customer and staff questions, requests, concerns and issues in a timely and efficient manner • Cover box office and ticket sales using 3rd party system • Build and maintain relationship with repeat customers • Follow up with customers via hand written thank you notes, emails, and in-person communication. • Flexibility with schedule and offering assistance other to departments when asked • Handle administrative duties of the department • Identify emergencies, incidents, and follow appropriate procedures • Complete any additional projects as assigned by Supervisor • Strictly adhere to MJCCA policies and procedures Qualifications: • Excellent interpersonal skills • Possess excellent computer and typing skills • Proficiency in Microsoft Suite (Word, Excel and Outlook) • Competence in basic-level mathematics • Ability to multi-task and prioritize • Detail oriented • Good organization skills • Experience using Salesforce (CRM system) Requirements: • Flexibility – position includes night and weekend hours • Ability to work outdoors (as needed) • Must possess strong conflict resolution skills • Willingness to cross-train and take on additional responsibilities


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