Freezing Point, is the owner of the Frazil beverage brand and is the fastest growing frozen beverage company in the US with machines all over then nation. We are a fun, exciting, and high-performance team looking for our newest Customer Service Associate.

Frazil supports more than 19,000 machines across the country and our service team oversees the management of machine service requests. This includes partnering with internal teams like sales, accounting, and logistics and supporting external customers, distributors, and service providers. This is a high-impact role that will drive the performance of the business immediately.

Staring Pay: $18.00 - $20.00/hr

What You'll Do

On the service team, every day is different. As the first point of contact for many customer concerns you will quickly learn the in's and out's of our machines, our service provider network, and the many resources available to our customers. On any given day you may:

• Troubleshoot machine issues over the phone, diagnose, and dispatch service as needed
• Expedite service for our high priority accounts
• Listen to needs, ask questions, resolve customer issues, and set remediation plans; coordinate timely actions with other cross-functional stakeholders
• Handle machine swaps and maintenance repairs for customers
• Handle service escalations as needed
• Document the results of customer interactions; analyze, develop, and implement solutions for areas of improvement
• Support the operations team to capture, analyze, identify, and action the results of in-store audits

What You Bring

Our best team members are natural problem solvers. They enjoy a fast-paced environment and are comfortable with change and ambiguity. Key skills needed to succeed in this role include:

• Excellent communication. You are a natural born communicator and are comfortable communicating in writing, over the phone, and in person. You keep your calm when tensions rise and are able to deescalate as needed.
• You are a strong team player with a collaborative work style. You help before your criticize and always look to find the common ground.
• You are relationship builder, both internally and externally. You build rapport through active listening, professionalism, and kindness.
• You have a passion for the details. You enjoy task-based work and can handle lots of "little things" while maintaining accuracy and output.
• You are data-driven. Metrics are motivating and you enjoy some healthy competition now and then.
• You know how to manage your time, and to ask for help when you need it.
• You are comfortable giving and receiving feedback. You enjoy sharing ideas and ways to improve team processes as well a individual performance.
• You have excellent computer skills, including proficiency in Outlook, Excel, PowerPoint, One Note, and Word

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Salt Lake City, UT 84104: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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