Essential Duties and Responsibility include the following but not limited to

Customer Service:

• Answer phones and call on current and potential customers to solicit orders and acts as a liaison between company and customers
• Responsible for finalizing all Sales documentation, including but not limited to, Export Compliance documents, screening customers and end users via RPS software, quotations, verify Lumina part number and selling costs, entering of orders, generating sales order confirmations
• Maintains accurate customer information related to names and addresses of customers in Syteline.
• Attach all SO folder documents to customer order in Syteline for electronic access.
• Issue RMA’s (return material authorizations) and RMA instructions to customers who need to return a unit for repair. Enter repair PO’s as needed.
• Generate and process all shipping documentation for foreign shipments
• UPS WorldShip software/Fed-Ex ship manager
• AES filing and commercial invoices on foreign shipments

Accounting:

• Post customer payments in Syteline:
• Checks, Credit card and Wire transfers

• Contact customers who are past due on payments
• Research payment discrepancies

Back-up for Accounting as needed:

• Generate and process all shipping documentation for domestic shipments
• Post daily invoices in Syteline and E-mail customer invoices
• Backup for A/P function entering vendor invoices

Qualification/requirements:

• Excellent written and verbal communication skills
• Excellent customer service skills (friendly, courteous and helpful)
• Ability to work with a diverse group of people at all levels of management
• Strong computer skills: Excel and Word. Syteline experience a plus

Experience/training:

Associate degree or equivalent from a two-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience.

Lumina Power offers a competitive benefits program including health, dental, vision, life, LT & ST disability insurance, matching 401K as well as paid holidays and generous PTO policy.

Must be a U.S. person (i.e., U.S. citizen, permanent resident, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• Tuition reimbursement

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Haverhill, MA 01835: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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