Schedule: Monday-Friday, 8:30AM-4:30PM

ABOUT US

Join the St. Vincent de Paul team, where what you do is much more than just a job—it’s a cause. Our staff members are true partners in our mission to help those impacted by poverty achieve their full potential. Their job satisfaction comes from knowing that their work each day has a positive impact on people’s lives. If you are the type of person who is excited and motivated by the idea of doing good for others, and our community, come join us! We are looking for high-energy staff members willing to share a commitment for our cause in a workplace filled with other caring people. We offer you a competitive salary, generous benefits, a culture where learning and growth is encouraged, a workplace where employees are highly valued and, most of all, an opportunity to be passionate about what you do every day. We are growing and looking for a passionate person to join our fully vaccinated workforce.

SUMMARY

Serves as the primary liaison between Good Harvest’s and its customers and partners, ensuring customer satisfaction and positive relationships. Maintains internal data collection, record-keeping, and reporting. Supports recruitment of new meal sites, training of meal distribution staff and volunteers, and collects program applications and information needed for compliance with MSDE programs. Gathers orders and delivery information, menu or meal count changes, and informs production staff. Proactively addresses and resolves delivery, food service, or communication issues for customers. Promotes a positive experience with Good Harvest.

PRIMARY DUTIES

• Ensures that customer needs are met and that they have a positive experience with Good Harvest.
• Proactively gathers information as it relates to customers’ orders, dates of service, delivery information and shares it with the production team within Good Harvest.
• When a customer issue arises, independently determines the best course of action to resolve that issue. Ensures that the customers are as satisfied as possible, and that staff are kept in the loop.
• Develops and maintains positive relationships with new and existing customers through a variety of methods including phone calls, emails, site visits, etc.
• Maintains internal and external data collection for Good Harvest including but not limited to meal count reports, internal Dashboard for record-keeping, and delivery information.
• Work collaboratively with Good Harvest team to ensure and verify compliance for all federally funded meals program.
• Work with the sales manager to recruit meal sites; organize pre-service training; collect programs’ site applications and put that information into internal and external databases; conduct site reviews multiple times a year, and other duties as needed. Flag major issues as they arise and make sure that they are resolved. attend program trainings conducted by Maryland State Department of Education.

SECONDARY DUTIES

• Attend and participate in all staff meetings and professional development training.
• Perform other duties as required or assigned by your supervisor.
• Attend SVDP and SVDP Enterprises special events.
• Upholds the vision, mission and values of St. Vincent de Paul and SVDP Enterprises

QUALIFICATIONS

• Associate’s Degree, 4 years of experience may be substituted in lieu of a degree, required.
• 2 years’ experience in customer service role.
• Proficient technology skills including MS Word, Excel, PowerPoint, Outlook, and data management systems.
• Very strong verbal and written communication skills.
• Strong organization and time management skills.
• Positive attitude, demeanor, and patience.
• Cultural understanding, including the ability to relate in a courteous, comfortable, non-judgmental and non-patronizing manner with persons of all socio-economic and religious backgrounds
• Ability to work in a diverse team model setting.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person

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