Title:

Customer Relations Associate

Reports To

Customer Relations Manager

Position Duties and Responsibilities

§ Management of customer credit requests for high profile customers; including review, investigation, and resolution.

§ Resolution, escalation, and transfer of customer related service level issues

§ Daily review of customer calendars to determine, coordinate, and perform action items in support of customer/item launches and discontinuations

§ Complete demand planning functions as part of weekend support functions

§ Order entry management to include and ensure on time data entry

§ Outbound appointment scheduling

§ Load planning and daily communication with 3rd party transportation groups

§ Perform required daily accuracy checks to maintain departmental confidence

§ Maintain customer logs for customer satisfaction metrics

§ Account management as needed to support senior staff member gaps in coverage

§ Work interdepartmentally on process improvements as it pertains to company objectives and goals

§ Build and maintain relationships with buyers and DC contacts to improve overall customer relationships

Key Competencies

§ Reliability

§ Customer Service

§ Cooperation / Teamwork

§ Logic Based Problem Solving

§ Quality of Work

§ Communication

§ Attention to Detail

§ Flexibility

§ Organization

§ Responsiveness to Customer Requests

Required Skills

§ Intermediate experience w/ Excel to include use of complex formulas (i.e. vlookup)

§ Workable knowledge of other MS Application and Microsoft Dynamics

§ Exceptional communication skills both verbal and written

§ Strong interpersonal communication and listening skills

§ Knowledge of pivot tables preferred

§ Basic knowledge of food manufacturing preferred

Job Type: Temporary

Pay: $21.00 per hour

Experience level:

• 1 year

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Swedesboro, NJ 08085: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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