Christmas Tree Shops is hiring for a Full Time Customer Experience Supervisor/KeyHolder.

We are looking for an experienced leader who have a passion and reputation for delighting our customers, guiding and coaching team members, and driving merchandising and operational excellence. We offer a distinctive, fast paced, and dynamic retail environment where you can truly make a difference AND have a very real opportunity to grow your career! We offer competitive wages and comprehensive benefits.

The Customer Experience Supervisor is a Keyholder responsible for leading the sales floor and front-end checkout area of the store driving overall store performance with a focus on sales and profitability. Coordinates and supervises the team on the daily activities in customer facing areas and other areas as needed. The Customer Experience Supervisor is responsible for coaching and inspiring a team to drive results. This position will lead by example in demonstrating how to deliver excellent customer service and provide an exceptional shopping experience for our customers.

KEY RESPONSIBILITIES

• Acknowledges customers in a courteous, helpful, and respectful manner, and role models selling behaviors and establishes expectations of team members.
• Motivates, trains, and educates team members to perform their roles successfully; provides coaching and feedback that encourages growth, drives results, and builds a culture for engagement.
• Effectively communicates information, provides clear direction and productivity goals to team.
• Empowers team members to satisfy customer needs, offers guidance during complex situations.
• Prepares team for truck deliveries, unloads merchandise from trailer, and organizes product in the processing and storage areas.
• Guides team to process and verify merchandise from third party vendors.
• Assigns team members receiving, fixture building, ticketing tasks according to priorities.
• Monitors stocking productivity results and evaluates overall effectiveness.
• Maintains housekeeping standards, ensures clean backroom, and removal of debris and trash.
• May perform opening and closing tasks and act as manager on duty when required.
• Fosters a safe working environment following company policies and procedures.
• Provides input into staffing; supports recruitment, onboarding, and training.
• Performs additional duties, as needed.

QUALIFICATIONS AND REQUIREMENTS

• Must be 18 years old or older.
• Prior RETAIL Supervisory experience REQUIRED.
• Ability to operate equipment and other technology necessary to perform job duties.
• Ability to work a flexible schedule to support business needs.
• Occasionally be able to lift, push, pull and carry up to 40 pounds.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• May involve reaching, bending, twisting, stooping, kneeling, and climbing ladders.

If you are flexible, dependable, and a team oriented individual who takes pride in your work and enjoys a fast paced, customer driven environment, then we would like to hear from you!

We offer competitive wages, a generous merchandise discount and Benefits That Work For You - Health & Dental Insurance, Life Insurance, Paid Vacation & Holiday, 401K, 20% Associate Discount, and Sick Time.

Please apply online for immediate consideration at:

https://christmastreeshops.wd5.myworkdayjobs.com/en-US/christmas_tree_shops_store_jobs/jobs/details/Customer-Experience-Supervisor_JR103276

You can also TEXT "jobs" to 66763

Christmas Tree Shops is an Equal Opportunity Employer committed to a diverse and inclusive work environment. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Experience:

• Retail Supervisor/Retail Keyholder: 1 year (Required)

Work Location: One location

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