Customer Development Specialist Job at Gordon Food Service
Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...
The Customer Development Specialist of Program Sales provides business-consulting services to strengthen customer relationships and grow profitable sales. Represents Gordon Food Service products and services in assigned territory and accounts, seeking growth opportunities from existing customers and onboarding new customers to Gordon Food Service. Manages customer business relationships including accounts receivable, credits, lost business, growth, deployment of resources, and average order size/profitability.
Responsibilities:
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Effectively tells the Gordon Food Service story and services accounts.
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Travels through assigned territory to call on existing and prospective customers to maintain, seek growth opportunities, and increase profitable sales volume and to ensure contract compliance.
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Manages customer business relationship including credits, lost business, growth, deployment of Gordon Food Service resources, and average order size/profitability.
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Coordinates and conducts the demonstration and presentation of products and discuss applications, using samples or marketing materials emphasizing features based on price or value to customer business operations.
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Create and deliver business plan based on customer needs, goals, and objectives.
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Works directly with Regional and/or National chain account manager to execute strategic initiatives across concepts within units.
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Directs and delivers consultative services such as GPO Maximation, menu engineering, wait staff and HAACP training. Consults with customers and network resources to fulfill operations and profitability needs.
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Conducts CDS personal results analysis and planning at customer level.
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Receives, discusses, and/or verifies order information with customers using appropriate method on a monthly basis to include customer credits to identify and establish sales performance goals.
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Explains credit terms via established parameters and manages the collection of receivables using multiple methods to include electronic, mail and personal pickup of payments.
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Identifies competition, customer purchasing patterns, performs customer sales history analysis, and observes and gathers data to determine the needs of customer operations.
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Endorses and promotes NextGen and other technical solutions.
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Develops and oversees customer segment shows and participates in customer events.
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Collaborates with brokers to establish GFS products.
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Performs other duties as assigned.
Our ideal candidate will have:
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Three to five years previous sales or business experience to include experience or an interest in food business practices and food preparation, or an equivalent combination of education, training, and experience.
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Bachelor's Degree in Business, Sales, or Marketing (preferred)
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Must maintain a valid, unrestricted state driver’s license and safe driving record per GFS policy.
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Must complete the CDS education curriculum within 2 years of employment.
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Culinary certification a plus.
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Experience in Microsoft Office products (Excel, Word, PowerPoint, Internet Explorer)
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Experience in Google Apps (Gmail, Calendar, Docs, Drive, Sites, Groups)
BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!
Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.
Gordon Food Service is an equal opportunity employer.
All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. The EEO is the Law poster is available here:
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words “Accommodation Request” in your subject line. Please keep in mind this method is reserved for individuals who require accommodation due to a disability.
All Gordon Food Service locations are tobacco-free. Gordon Food Service is a drug-free workplace and drug tests all employees.
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