Customer Coordinator Job at Allied Building Service Company

Allied Building Service Company Detroit, MI 48216

Allied Building Service is a family-owned Detroit-based commercial contractor that covers a wide range of building trades and various janitorial services. Our service area includes Southern Michigan, Northern Indiana, Northern Ohio, and the greater Denver, Colorado area. The trades and services our field staff cover include electrical, carpentry, plumbing, HVAC, dock and door, commercial cleaning, and high-rise window washing. We have a wide portfolio of commercial clients which includes various retail business, non-profit organizations, industrial buildings, and governmental entities. Our business is consistently growing and as a result, we are expanding our customer service team to better aid our customer’s needs.

Our customer service team is responsible for communicating with customers and enhancing their experience with Allied. We are looking for someone that has administrative/clerical knowledge and enjoys working with customers and current employees every day.

Responsibilities:

  • Monitoring incoming team email and answering phones
  • Communicating with customers
  • Creating work orders
  • Submitting and following up on proposals
  • Processing timekeeping records for field staff
  • Preparing jobs for billing before sending to accounting
  • Assisting the team manager
  • Performing on-call dispatcher duties when assigned
  • Other duties as assigned or needed

Qualifications:

  • Reliable transportation
  • A clean criminal background
  • A home computer and Internet to work from home when on-call

Benefits/perks:

  • Health insurance (four different plans to choose from, including both HMO and PPO)
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • 401k with company match
  • Paid Time Off
  • Flexible Spending Account
  • Employee referral program
  • Frequent training opportunities
  • Eight paid holidays
  • Remote work opportunities

Apply today to be part of the team!

Job Type: Full-time

Pay: $15.00 - $28.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Referral program
  • Vision insurance

Experience level:

  • 1 year

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday
  • Rotating weekends

Work setting:

  • Hybrid remote

Work Location: Hybrid remote in Detroit, MI 48216




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