The Customer Care Specialist is responsible for initial order intake, reorders, follow-up communications and responding to customer inquiries. Full-time hours and part-time weekend hours are available.

ESSENTIAL DUTIES AND RESPONSIBILITIES:– Other duties may be assigned:

• This position requires regular interaction with customers, doctors, referral sources, internal employees and insurance companies.
• Handles inbound customer service and billing calls and responds to telephone inquiries regarding durable medical equipment (DME) and pharmacy from referral sources and patients.
• Provides appropriate information on equipment, supplies, services, documentation requirements and billing.
• Maintains accurate insurance verification information, delivery confirmation and other documentation as needed.
• Handles all customer orders and inquiries; determines the best method for supplying services.
• Performs accurate data entry duties for processing paperwork.
• Resolves patient and home care complaints by identifying problems and helping coordinate corrective action(s) to be taken.
• Works with delivery and warehouse staff daily on resolution of serial number issues and delivery confirmations.
• Assists referrals and patients in coordinating delivery, set-up and pick-up of equipment and supplies with the appropriate personnel and location. Ensures deliveries and set-ups can be arranged in a timely manner.
• Assists walk-in customers with selection of equipment and answers billing questions.
  • No supervisory responsibilities.

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

• High School Diploma required.
• Two years of work experience in a role requiring direct customer contact and quality customer service skills, preferably in a medical product setting.
• Demonstrates knowledge of age-related human growth and development principles necessary to provide appropriate services and ensure safety of patients..
• Strong telephone, verbal and written communication skills are essential.
• Previous experience working with computer applications, printer, FAX machine, photocopier and telephone.
• DME product knowledge preferred.

PHYSICAL REQUIREMENTS:

NOTE: The inability to perform any of the following physical requirements does not preclude an applicant from consideration unless, following an individualized analysis, it is determined that the physical requirement is an essential job function and the applicant is unable to perform such function with or without reasonable accommodation.

• While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers. The employee is occasionally required to stand, walk, reach with arms and hands, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

All candidates are asked to submit a drug screen and background check. Submit resume via this site or send to Consolidated HealthCare Services LLC, Attention HR; 8400 Coral Sea Street North, Mounds View, MN 55112.

OUR COMPANY:

Consolidated HealthCare Services is committed to helping individuals restore health and improve their quality of life through the delivery of superior products and services. At Consolidated HealthCare Services we strive to build a diverse work force through equal opportunity employment that embraces and leverages the differences each individual has to offer.

Products & Services

• Durable Medical Equipment
• Specialty Pharmacy
• Respiratory Therapy
• Animal Health
• Nationwide Pharmacy Prescription Services
• Products & Services for HealthCare Professionals
• Skilled Nursing
• Insulin, Oxygen & Related Supplies
• CPAP/BiPAP
• Diabetic Shoes/Accessories
• Incontinence
• Aids to Daily Living
• Delivery, Set-up & Instruction
• Pharmacy Benefits Management
• Flu Vaccine & Immunization Clinics