Customer Care Specialist

We are KIK!

We create the products and brands that people trust to clean, sanitize, and protect their homes, pools, and cars . We are one of North America’s largest independent consumer product manufacturers with 20 North American manufacturing facilities . We also operate globally in Europe, Asia, UK, Australia, New Zealand, and South Africa . We are known by our portfolio of over 40 brands including Spic and Span® and Comet® cleaning products, Clorox® Pool&Spa™ (under license), BioGuard®, and Natural Chemistry® pool chemicals, and Prestone® and Holts® automotive performance chemicals . We are also the #1 producer in North America for store-brand (“private label”) bleach and a leading private label provider of laundry detergent and additives, dishwashing products, general purpose cleaning and other home care products .

Our global team of over 2,500 employees drive our capabilities in product development, product formulation, strategic sourcing, manufacturing, packaging design, brand marketing, project management, quality assurance, compliance, distribution, and logistics .

Our organization is constantly evolving and is driven by a set of “One KIK” values – a dedication to following through on commitments in a customer-focused, profit-motivated way; while never compromising on safety, ethics, or integrity .

This position may be located in Rosemont, Il.

Position Summary

This key role is primarily responsible for serving as first point of contact for handling Prestone customer accounts, accepting, validating and processing orders, resolving your customers' issues and managing changes to orders ultimately ensuring customer satisfaction. Our ideal candidate will have experience working with industrial, CPG manufacturing, or big retailer (Walmart, Target, etc.) customers,

The successful candidate will possess strong customer relationship, planning and analytical skills, be self-motivated and work well across functions at all levels within the organization.

Essential Job Functions

• Monitor weekly EDI orders to include checking inventory and resolving shipping issues to ensure on-time delivery. May involve collaboration with Warehouse, Sales, Demand Planners, and Transportation.
• Handle incoming customer calls via ACD phone lines, while meeting departmental goals.
• Investigate & resolve customer complaints and deductions.
• Monitor open orders report to ensure all orders ship & invoice on time
• Provide daily status updates on order execution and schedule adherence
• Fielding customer inquiries regarding product questions, order status, etc.
• Fielding operational emails regarding moving orders, managing inventory, etc.
• Identify opportunities and areas to improve customer satisfaction.
  

Qualifications

• 2-3 Years Customer Service experience in non-retail environment / non hotel (Consumer Product Goods environment preferred)
• Automotive knowledge a plus
• Knowledge of basic computer and telephone system applications (E1 experience preferred)
• EDI experience preferred
• Proficient in Microsoft Word and Excel
• Strong customer focus and relationship building skills
• Excellent verbal and written communication skills
  

A Career with KIK Offers:

KIK offers very competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance. You can plan for your future with KIK's retirement savings options including employer match. KIK also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth.

Thank you for your interest and consideration of a position with KIK Consumer Products.

www.KIKCORP.com

KIK is an Equal Employment Opportunity / Affirmative Action employer. KIK does not discriminate against qualified applicants or employees on the basis of race, color, age, religion, sex, pregnancy, national origin, ancestry, age, physical or mental disability, veteran status, status in uniformed services, sexual orientation, gender identity, gender expression, marital status, genetic information or any other status protected by law.