The Customer Care Sales Representative's primary responsibility is to assist residential customers with solutions to inquiries and requests. Responsible to promote and sell products and services using effective consultative sales strategies. Build trust with customers by identifying solutions to satisfy a customer's needs through engaging questions and rapport building. Accountable for individual performance indicators of sales conversion rate, customer satisfaction, quality, and productivity to ensure that the overall business objectives are achieved.

Essential Responsibilities

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  Provide an excellent customer service experience by consulting and selling products and services. Provide high-quality customer interaction through multiple channels in a Contact Center environment. Anticipate the customer’s needs and consults with them by offering solutions and problem-solving. Responds to complex inquiries and requests.
• May be required to respond to electric emergency situations with a high degree of accuracy to ensure public safety. Provide technical support to customers. Perform other duties as assigned, including work on special projects.
• Required to work one Saturday every 6 weeks.

Minimum Requirements

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  18 months of customer service experience preferred.
• 1+ year of sales experience required; 2+ years preferred.
• High School Diploma or equivalent.
• Must have access to reliable high-speed internet (10mbp)
• Must be within 1 hour of the Amarillo, TX Contact Center (790 Buchanan Amarillo, TX 79101).

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Xcel Energy is committed to the safety of its employees and customers, and promotes a Safety Always culture. Because of this, we strongly encourage all employees to be fully vaccinated against COVID-19; however, vaccination is not mandatory. After being hired, you will asked to report your vaccination status and dates of vaccination. This information will be maintained confidentially and disclosed only on a need-to-know basis. If you are not fully vaccinated or choose not to disclose your vaccination status you will be required to follow any health-and-safety rules applicable to unvaccinated employees.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

Posting Notes: TX - Amarillo || TX - Amarillo || United States (US) || Customer & Utility Innovation || 66960:Customer Contact Ctr Amarillo || Full-Time || Non-Bargaining ||

The anticipated starting base pay for this position is: $17.00 to $19.46 per hour

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Requisition Number: 53938

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com