Sunset West, is a division of Hooker Furnishings Corporation. Hooker Furnishings, in its 98th year of business, is a designer, marketer and importer of case goods (wooden and metal furniture), leather furniture and fabric-upholstered furniture for the residential, hospitality and contract markets.
The Position:

We are looking for a Customer Care Representative to be a member of our customer service team located in the Vista, CA office. This is a great opportunity to learn about Hooker Furniture and engage with team members, sales representatives, and customers!
The purpose of Customer Care is to delight our customers by surpassing their expectations in innovative ways that create loyalty and tangible business growth. We are looking for an adaptable and trainable individual who loves working with people to staff our Customer Care team. This individual will:

• Ensure the customer’s experience is harmonious with our purpose in all aspects of customer communication
• Outbound communication with dealers, reps, and consumers on all aspects of the purchasing and ownership experience of our products.
• Handle communications and updates on "special account" vendor portals.
• Foster strong relationships with sales reps and accounts
• Have direct contact with customers and reps by e-mail, phone, and chat regularly, addressing status, order changes, cancellations, ordering samples, product questions or product availability
• Appropriately respond in a prompt and sympathetic manner to positive and negative interactions
• Input, proofread and manage all orders from entry to shipment.

Candidates that will be a great fit will have:

• High school Diploma or equivalent reading, communication, math, and problem-solving skills, some college preferred.
• Previous customer service experience
• Experience working as part of a team to meet common objectives
• Job history and experience reflecting dependability and reliability
• Problem-solving skills
• Proficient with Microsoft 365- Excel, Outlook, and Word. Experience in the D365 operating system is a plus.
• Excellent written, communication and interpersonal skills.
• A continuous improvement mindset to implement and assess best practices

Why should you apply?

• A company committed to DEI (Diversity, Equity, and Inclusion) values
• Competitive compensation and bonus plan
• Successful and stable organization for over 95 years
• Multinational, global organization with 11 locations in the US and offices in Vietnam and China
• A caring, family-focused culture
• Strong corporate initiatives to continue to grow the organization
• A culture that encourages forward-thinking, team-building and creative problem solving
• Career development focus including training opportunities and leadership development programs
• Tuition reimbursement program
• Emphasis on charitable giving and volunteering in our communities
• Focus on ESG (Environmental, Social, and Corporate Governance)
• Comprehensive medical, dental, vision plans including a generous employer health saving account (HSA) contribution each plan year
• Matching 401k employer contributions

Shift: Monday to Friday 8 am - 5 pm.
Pay range: $19-20 per hour

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

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