Yoh has an immediate, 24+ month contract opportunity, for a Customer Advisor III within the Utilities Industry to join our client in Audubon, PA!

*** This client requires a COVID-19 vaccination as a condition of employment.***
Candidate MUST provide proof of receipt of the COVID-19 vaccination upon request. If you are unable to receive the COVID-19 vaccine, please let us know immediately so that we can discuss whether an accommodation can be made.

• $23.06-$33.27/hr. maximum hourly rate
• 8AM-5PM, Mon-Friday
• 1+ years customer-service related position in the high technology industry
• HYBRID ROLE - 1-2 days in office especially early on with some flexibility after that

The Customer Advisor provides customer service to account holders in the Generation Attribute Tracking System (GATS), a renewable energy tracking system owned and operated by PJM Environmental Information Services Inc. GATS account holders vary in size from the small homeowner to large public utilities. Relying on a working knowledge of EIS’ systems and operations, the Advisor responds to customer inquiries, calling on support of subject matter experts in other departments as needed; supports contact management through analysis of call patterns and trends; and serves as the primary point of contact for GATS account holders. We're looking for someone to:

• As first line of support, the ideal candidate must be able to represent EIS and ensure total customer satisfaction.
• Receives incoming telephone calls or emails and processes basic and some broader inquiries and/or complaints.
• Recognize the value of customer follow up and what situations warrant what level of attention
• Track activities and frequently asked questions to ensure accuracy and consistency in responses.
• Possess ability to communicate with GATS account holders and ensure total customer satisfaction.
• Develop an understanding of EIS acronyms and terminology
• Relate well to all kinds of people; work effectively with individuals and groups at various levels in a constructive and collaborative manner; build and utilize effective working relationships in a matrix environment and across functional, departmental and divisional reporting lines.
• Understand EIS’ and organizational structure and the business responsibilities within each area
• Refers callers to more senior staff to resolve questions that are more complex.
• Motivated to learn and keep up to date on EIS’ evolving business and technology platforms.
• Performs User Acceptance Testing of enhancements to the GATS application, as needed.
• Work is routine and instructions detailed; using established procedures and working under immediate supervision.
• Performs assigned tasks not included in this job description as needed, including administrative duties.
• Help design automated workflow processes

What You Need to Bring to the Table:

• Associates or more advanced degree or 1-2 years previous work experience in a customer relations function/role or strong experience in the industry.
• Demonstrated understanding of the importance of customer service within an organization
• Demonstrated success in a customer service function with the ability to adapt to new systems
• Working knowledge of the following applications:
• MS Word, Excel, Outlook
• Ability to grow with position, increasing expertise, responsibility, and accountability
• Strong communication and problem solving skills

Preferred

• Two or more years in a customer-service related position in the high technology industry
• Salesforce CRM experience highly preferred

If This Sounds Like You, Apply Now! Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK.

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities [1]to contact us if you are an individual with a disability and require accommodation in the application process.

Links:
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[1] https://www.yoh.com/applicants-with-disabilities
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