Energetic and positive self-starter needed for responsible administration of fast-paced sales office. The Customer Administrator will be responsible for managing customer business throughout the life cycle of the order: order specification, pricing, order placement, invoicing. The position will work with their sales team to develop and maintain valued relationships with customer accounts.

• Accuracy needed to determine correct contracts, pricing of quotes, pricing of orders, order acknowledgements, vendor POs, reconcile payment for vendor invoices, and client invoicing.
• Responsible for compliance of negotiated local and national contracts from quotation through customer invoicing.
• Maintain accurate and orderly records of all order and project files.
• Take a proactive lead when problems arise to find alternative solutions and ensure customer satisfaction.
• At times, additional duties may include: front desk coverage, assist with walk-in clients, and assist with overflow from other markets.

Qualifications

• BA in business (preferred), a related field, or equivalent experience.
• Two or more years experience as a customer service professional, or a direct customer contact, preferred.
• Knowledgeable of accounting principles and processes.
• Demonstrated experience working with integrated computerized systems in the Microsoft Windows environment, and ability to quickly adapt to new software technology.
• Ability to positively adapt to changing environments.
• Excellent verbal and written communication skills.
• Capability to develop and maintain positive working relationships with co-workers, supervisor and customers.
• Ability and willingness to work without close supervision.
• Demonstrate and maintain high dependability.
• Excellent interaction skills: professional communication, negotiation, listening, empathy, clarification, confirming, conflict resolution.
• Exceptional time management skills.
• Demonstrated ability to manage multiple priorities to meet deadlines.

About Us

• We offer market competitive compensation and a comprehensive benefits package which includes:
  • Medical, dental and vision health insurance
  • 401(k) with employer match
  • Flexible spending accounts
  • Life insurance
  • Disability insurance
  • Paid time off (PTO)
  • Company paid holidays
  • Health and wellness incentives
• For over 150 years, Alfred Williams & Company has evolved to become the leader in commercial furniture and pre-constructed solutions. We are one of the largest Herman Miller dealers in the nation and a designated partner to DIRTT in the Carolinas, Nashville, TN, Austin & San Antonia, TX, and Louisiana.
• Alfred Williams & Company is proud to be an EEO/AAP employer M/F/D/V.