The Customer Account Representative handles collections of company customer accounts in their assigned portfolio, and account reconciliations, and provides external customers and internal business partners with any information needed to process payment for invoices in a customer service-oriented manner.

Essential Functions:

• Monitors assigned account portfolios, contacts customers for payment information on past-due invoices, and documents all collection efforts
• Resolves billing and customer credit issues and investigates historical data
• Identifies high-risk accounts and communicates information to management review and collaborates throughout the collection process
• Consistently communicates customer service and collection issues to internal business partners promptly
• Verifies customer account information is correct and updates as needed
• Processes credit card payments and requests refunds
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned related to business department functions

Qualifications:

• Must be proficient in using Microsoft Excel, Word, and Outlook.
• Must have strong analytical and organizational skills.
• Must have excellent communication skills, both written and verbal
• Must have good judgment and decision-making skills
• Must be a well-organized, thoughtful, and self-motivated person with good phone and people skills.
• Must be capable of working in a fast-paced environment.
• Must have excellent attendance and work performance.
• Must be self-motivated with a high commitment to completing tasks promptly.

Requirements:

• High school diploma or equivalent is required. A college degree related to accounting is preferred.
• Minimum 1 year of experience in Consumer or Commercial collections required, three or more years preferred
• Knowledge of accounting procedures, with an understanding of invoices, statements of account receivables, payables, and various forms of payment remittances
• Must have extensive knowledge of the Fair Debt Collections Practices Act

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)