Elmer's Home Services Heating & Air Conditioning of San Antonio, TX is seeking to hire a full-time Bilingual Customer Service Representative (CSR) / Client Care Rep to join our office team. Our CSRs are crucial to our company as they provide the best in customer care while scheduling services and educating our customers about our benefits. Are you a customer service professional who is looking for better hours and pay? Are you interested in starting a career with a stable and respected home services company? Would you enjoy answering phones and providing great customer service in a fast-paced office environment? If so, read on!

Our CSRs / Client Care Reps earn a competitive wage of $15/hr during training and $17/hr once training has been completed. In this vital role, you will appreciate working a reliable full-time schedule with occasional additional hours required. We value our employees, so we are happy to provide a generous benefits package that includes better than average employer contribution on medical benefits with dental and vision coverage available. If this sounds like the right opportunity for you, apply today!

ABOUT ELMER'S HOME SERVICES HEATING & AIR CONDITIONING

Our company has been serving the San Antonio area's HVAC needs for over 20 years. Our skilled and capable staff confidently assists customers with their heating, ventilation, and air conditioning installation, service, and repair needs. We work hard to maintain our reputation as the most professional and punctual HVAC team in town. Our reputation not only reflects the home services that we offer but also the support that we continuously have for our community. We chose the color pink to represent our company in honor of our owners' mother and all those that have bravely battled cancer. To this day, we strive to make a difference in our community by showing up and offering an endless amount of support for numerous organizations and charitable events throughout San Antonio.

The support that we have for our community is paralleled with the dedication that we have for our amazing team. We know our success is due in part to our top-notch, trustworthy employees who strive for industry excellence. That is why we invest heavily in employee training and promoting professional growth.

A DAY IN THE LIFE OF A CSR (CUSTOMER SERVICE REPRESENTATIVE) / CUSTOMER CARE REP

As a home services CSR (Customer Service Representative) / Customer Care Rep, you arrive each day determined to serve the needs of our customers and staff. Without our customer relations, we wouldn't be able to keep our clients informed, educated, and smiling. You quickly build and maintain relationships and effectively demonstrate superb interpersonal skills.

A Customer Care Rep's primary responsibilities are to answer phones, schedule and confirm appointments, make follow-up calls, enter purchase orders, and process invoices. Our clients experience a positive, friendly disposition that radiates in all your interactions and is one of the reasons they enjoy doing business with us. With an understanding of our company's core values and services, you happily fit right in!

QUALIFICATIONS

• Experience working in a call center is preferred
• Ability to work nights and weekends
• Capable of using a computer correctly
• Some HVAC knowledge and experience are a PLUS!
• Can pass a background check
• Bilingual in English and Spanish
• Service Titan experience is a PLUS!!!

Can you efficiently work independently and with a small team? Do you have experience in customer service and support? Are you proactive, reliable and punctual? Are you customer-focused and results-driven? Are you a wiz when it comes to office tools and technology? Can you uphold composure under pressure? Are you service-oriented, patient, and able to empathize with others? If so, you're just the CSR (Customer Service Representative) / Customer Care Rep we're looking for, apply today!

ARE YOU READY TO JOIN OUR CUSTOMER CARE TEAM?

If you feel that you would be right for this full-time position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 78233