CSA - Customer Service Associate Job at Bluebird Self Storage

Bluebird Self Storage Hudson, NH 03051

Bluebird Self Storage is continuing to grow in Southern New Hampshire! We are looking for part time and full time Customer Service Associates to join our team in our new Hudson, NH location with flexibility to work open or closing shifts Monday-Friday as well as having weekend availability, Saturdays (8:30am-6pm) and Sundays (11am-4pm).

We are team-based organization at Bluebird. We strive to make everyone feel included and valued through transparency with information sharing, open meetings, and soliciting the feedback of our team. Positive workplace culture is of the utmost importance. We encourage a healthy work-life balance and strongly believe that team members should enjoy their time at work.

You will LOVE working here!

  • We believe that integrity, accountability, excellence, positivity, and teamwork are the fundamental values to uphold in our organization
  • We offer all the benefits you would expect, including: competitive wages, medical, dental, vision, life insurance, disability, 401k with company match, paid time off, weekend differential, and holidays
  • Plus some benefits you might not expect such as a health and wellness incentive program, team member recognition, quarterly chair massages, corporate on-site gym, and more
  • We are a growing company and are excited to be able to offer opportunities for internal growth (and we do it often!)

Our Customer Service Associates (CSA) are the face of our organization, and therefore are expected to be team players with outstanding customer service skills. The CSA operates the front desk, performs routine administrative work, and assists with maintaining the cleanliness of our facility.

Your role here at Bluebird would entail:

  • Deliver superior customer service, to both new and existing customers, over the phone, in person, and in email correspondence
  • Possess a clear understanding of facility amenities and any ongoing specials
  • Assist customers with determining their storage needs
  • Rent storage units to meet company goals and sell related storage merchandise
  • Monitor surveillance cameras to ensure facility is safe and secure
  • Perform routine facility walk-throughs, both interior and exterior throughout shift
  • Maintain and clean the facility
  • Conduct end of month walkthrough, ensuring empty units are reflected on the floorplan and have been vacated in the system
  • Other duties as assigned

Qualifications:

  • Must be a team player
  • Excellent customer service skills; the ability to adapt and respond to various tenant situations
  • Experience within the self-storage industry, although not required
  • Strong communication and interpersonal skills, both written and verbal
  • High School Diploma or equivalent
  • Must have valid Driver’s License and reliable transportation
  • Proficient computer skills, i.e. Microsoft Office (Word, Excel and Outlook)
  • Must be able to sit, bend, twist, lift (25 lbs.), walk, etc.

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • Day shift
  • Evening shift
  • Morning shift

Weekly day range:

  • Monday to Friday
  • Weekend availability

COVID-19 considerations:
To keep our team members as safe as possible providing masks, gloves, and hand sanitizers.

Ability to commute/relocate:

  • Hudson, NH 03051: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Microsoft Office: 1 year (Required)
  • Customer service: 1 year (Preferred)

Shift availability:

  • Night Shift (Required)
  • Day Shift (Preferred)

Work Location: In person




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